E2E & Crisis Manager
About this role
Grow with us
About this opportunity:
We are now looking for an E2E and Crisis Manager who will be responsible for leading end-to-end incident, crisis, and problem management activities to ensure service continuity, rapid restoration, and continuous improvement of network and service performance. The role acts as the primary coordinator during major incidents and service crises, driving cross-functional collaboration to minimize customer impact and restore services within the shortest possible timeframe.
In addition, the role is accountable for reactive, proactive, and predictive problem management practices, ensuring root causes are identified, recurring incidents are eliminated, and potential service disruptions are prevented through data-driven analysis and continuous improvement initiatives
What you will do:
- Service restoration lead during major incidents and crises.
- End-to-end ownership of Incident and Problem Management processes.
- Reduction of repeat incidents and recurring service disruptions.
- Identification and elimination of root causes impacting service stability.
- Improvement of service availability, reliability, and customer experience.
- Proactive identification and mitigation of operational risks.
- Effective stakeholder communication during critical service events.
- Continuous improvement of operational processes, procedures, and knowledge management.
The skills you bring:
- Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
- Experience: 7+ years experience in IT or Telecommunication
- Previous experience in working with improvement initiatives
- Strong Telecom fundamentals and understanding of Mobile Networks Architecture
- Analytical and synthesis capabilities
- Data analysis, Trends and statistics
- Problem Solving
- Demonstrated leadership skills
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 788452
Company at a glance
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive.
The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe.
Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today.
Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative.
The shift is happening. Are you part of it?
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