Onboarding Specialist (Mandarin & English Speaker)

Essential Duties:

Onboarding Function – Serve as the primary point of contact for new clients and support the successful implementation of notification applications and services in accordance with corporate and departmental policies and procedures.

• Manage the onboarding and implementation process for new clients, ensuring a seamless customer experience from initial contact through successful deployment.

• Stay current with notification products, services, and industry best practices through ongoing training and development.

• Deliver exceptional customer service and build strong relationships with clients throughout the onboarding journey.

• Gather, verify, and validate client requirements to ensure accurate application setup and long-term supportability.

• Coordinate project implementation activities, including reviewing site surveys, creating application handoff documentation, configuring applications, and establishing operational processes.

• Communicate proactively with clients to confirm orders, discuss implementation timelines, and provide training and support throughout the onboarding process.

• Establish and manage project plans as needed to ensure timely and successful completion of client implementations.

• Collaborate with internal stakeholders and cross-functional teams to effectively resolve issues and deliver solutions.

• Maintain accurate and detailed records of all client interactions within the customer database.

• Identify opportunities to introduce clients to additional products, services, and features that may enhance their business operations.
  

Minimum Qualifications:

• Bachelor's degree in business, Communications, Information Technology, Marketing, or a related field. Relevant work experience may be considered in lieu of educational requirements.

• Fluency in both Mandarin and English is required. Candidates must be able to confidently speak, read, and write in both languages, as this role involves supporting and communicating with a diverse client base across the APAC region.

• Please note that candidates who are proficient in only Mandarin or only English will not be considered. We are specifically seeking bilingual professionals with strong communication skills in both languages.

• Strong verbal and written communication skills with the ability to engage professionally with clients and internal stakeholders.

• Good working knowledge of computer applications and Microsoft Office Suite.

• Strong customer service, problem-solving, and relationship-building skills.

• Ability to manage multiple projects and priorities in a fast-paced environment.

• Experience in client onboarding, implementation, project coordination, or customer-facing roles is highly preferred.

• Cantonese language proficiency is highly desirable and would be considered a significant advantage.
  

Work Schedule

• This position follows a fixed APAC schedule, supporting clients across the Asia-Pacific region.