Director of Client Programs, Meetings & Events

The best client relationships in Meetings & Events are not managed. They are led.

For the largest names in complexe industries such as financial services and insurance an events program is a business decision as much as a logistical one. Someone has to see the whole picture: every region, every department, every dollar spent or repeated. Someone has to turn that picture into a strategy the client trusts.

That someone sits at the centre of Encore's Meetings & Events division, in a role built for a leader who wants real accounts, real stakes, and room to grow into even more.

About Us

For 40 years, Encore Corporate Travel has helped CFOs, CPOs, and travel leaders reimagine business travel: simpler, smarter, and more personal. With 24/7 Traveler Services, proprietary technology, proactive program management, and integrated Meetings & Events, Encore delivers clarity, control, and care across every experience. As a proudly woman-owned, independent company, Encore moves fast, solves harder problems, and grows with intention, never compromising on the personalized service that sets it apart. It's what makes Encore the Intelligence Company that Scales Care.

The Role

This role owns the commercial relationship for a portfolio of Encore's Meetings & Events accounts, working directly with the executives who decide where their programs go next. Most organizations run events across a dozen departments with no single view of what's being spent, sourced, or repeated. You bring that visibility, and you work closely with Encore's operational leaders so every client conversation turns into something the team can deliver. This is not an account coordination role. It is commercial ownership of some of Encore's most significant client relationships, with real stakes from day one.

What You'll Do

Own the relationship, not just the account.

You are the named relationship owner for a set of Encore's Meetings & Events clients, accountable for the health and trajectory of each one. That means knowing the account cold: who the stakeholders are, what they care about, where the friction points sit, and where the relationship is headed, not just the next event.

Turn scattered events into a real program.

Most clients arrive with events spread across regions, departments, and budget owners. You build a program out of that: centralized visibility, consistent policy, a clear view of where spend and volume actually sit. That's the difference between servicing events and owning a client's program.

Sit across from the people who decide.

You're trusted with senior stakeholders such as VPs of shared services, procurement leads, and heads of communications, understanding what they need next and shaping how Encore responds. That takes knowing who needs to be brought along, who owns the budget, and how to position a change so it lands well internally.

Bring Operations in before the client has to ask.

You work directly with Encore's operations leaders so what you bring to the table is planned for and delivered properly. When an account is ready to grow or change shape, you flag it early enough that delivery can plan around it.

Read the pace right, almost every time.

Knowing when to push a client conversation forward and when to slow down and secure internal alignment first is the core of the job. The strongest client relationships are built by someone who reads that correctly, again and again.

Requirements

Benefits

What You Bring

Required

• Significant experience owning commercial relationships for enterprise or mid-market accounts, ideally in a consultative, relationship-driven environment rather than a transactional one
  
• A track record of growing account relationships through trust and depth, not discounting or pressure
  
• Comfort operating inside complex organizations, including internal stakeholders on both the client side and your own, and the patience to build trust before asking for more
  
• Strong judgment for when to move a conversation forward and when to bring Operations in first
  

An asset

• Prior experience in meetings and events or corporate travel
  

 Encore hires for commercial caliber first: the instinct to own a relationship and read a room matters more than a background in the industry.

 Who Thrives Here

The people who thrive in this role read a room before they read a brief. They earn trust with a VP of procurement the same way they'd earn it with a colleague: patiently, and without an agenda beyond getting it right. They know that the biggest wins in this job rarely look dramatic. They look like an account that keeps growing, quietly, because someone never stopped paying attention.

If you want relationships with real weight behind them, and the room to take them further than anyone expected, this is where that happens.