Cleaning Operations & Franchise Manager
About this role
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Team Leadership & Accountability: Recruit, train, and manage office, sales, and support staff. Lead daily standups, conduct 1:1s, run performance reviews, and handle disciplinary actions firmly and fairly.
- Customer & Client Experience: Personally step in to resolve escalated client issues, repair service breakdowns, and maintain strong relationships with recurring residential clients, property managers, and commercial accounts.
- Remote Team Oversight: Directly manage and coach 12+ virtual assistants in the Dominican Republic and Jamaica to ensure consistent cross-time-zone productivity and scheduling accuracy.
- Sales & Revenue Coaching: Coach the intake/sales team on inbound lead handling, commercial proposal conversion rates, call quality, and pipeline management to drive recurring revenue across both service lines.
- HR Partnering: Collaborate with HR on onboarding, hiring, and maintaining organizational structure, field compliance, and discipline across all teams.
- First 30 Days: Shadow daily residential and commercial operations, lead daily team standups, build rapport across teams, and deliver top 3 operational improvement recommendations to the owner.
- By Day 90: Fully own client escalations, lead team 1:1s, report daily KPIs, and free the owner from day-to-day firefighting.
- By Month 6: Maintain a self-sustaining office environment that delivers measurable growth in conversion, booking rates, account retention, and recurring contract revenue.
- 5+ years of operations management experience in a service-based business (residential/commercial cleaning, home services, facilities management, or multi-location service operations).
- Direct People Management: Proven experience hiring, coaching underperformers, executing PIPs, and making termination decisions.
- Remote Leadership: Experience managing virtual assistants or remote staff strongly preferred.
- Sales Coaching: Demonstrated track record coaching sales/intake teams to meet specific conversion, contract, or revenue metrics.
- Availability: Comfortable stepping in during off-hours, evenings, or weekends if an urgent operational or client issue arises.
- Base Salary: $100,000–$120,000 (commensurate with experience)
- Bonus: Performance bonuses tied directly to revenue growth, team metrics, and client retention
- Retirement: IRA with company match
- Time Off: Paid time off and holiday pay
- Insurance: Supplemental insurance options (Aflac)
- Operations management: 5 years (Preferred)
- Sales: 3 years (Required)
- Brooklyn, NY 11206 (Required)
Company at a glance
Our Goal
Here at eMaids, we strive every day to be the best cleaning company in the city. We know how hard it can be to find a prompt, excellent, guaranteed cleaning service, especially with a busy life style. At the end of a long day, you can come in to a sparkling clean home.
Our History
eMaids is owned by local people who build their client base one recommendation at a time. We have thousands of cleanings behind us and we know what we are doing. That’s the only way we can give you a 100% Satisfaction Guarantee. It is a guarantee that we work and live by every hour of every day.
Our Website
We set up our website to make it easier for you to schedule home and office cleanings at your convenience. You can click at the eMaids website and set up an appointment in 60 seconds.
Our People
All of our people are trained, certified, and bonded, and we use only the best non-allergenic products in your home. We treat your home like we do our home. At eMaids we leave with you our scorecard on how well the job was done, so we can get quick notice of how you feel about your cleaning and feedback on our people.
Top Benefits
- Paid time off
- Training & development
- 401(k) matching
- Performance bonus
- Company parties
- Competitive salary
- Free food & snacks
- Supplemental insurance
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