The spa business partner role will be key in supporting our valued spa partners — both in the
luxury and core segments — to deliver against commercial targets, elevate the guest
experience, and bring the ELEMIS brand to life across the region.

You will act as the primary contact for their designated region, responsible for coaching and
supporting spa accounts to achieve your sales and treatment KPIs, ensuring flawless brand
execution and sell through, and identifying growth opportunities through strategic
partnership.

Your role is pivotal in securing luxury spa partnerships and driving new business opportunities
to expand our spa footprint.

Commercial & Business Development: Achieve and exceed sales targets, profitability

goals, and KPIs. Lead monthly business reviews with accounts, using data to drive
performance improvements.
• Provide a commercially focused business, marketing, training, and activation plan for
account portfolio, to drive retail and treatment sales.
• Client Relationship Management: Serve as the primary point of contact for spa partners,
ensuring consistent, high-level support. Build trusted relationships with spa directors,
owners, and therapists to foster long-term loyalty.
• Conducting regular onsite visits to monitor standards, performance, and engagement.
• Act as a brand ambassador, representing the company at industry events and client
meetings.
• Operational Leadership: Audit spa locations to ensure compliance with brand protocols,
treatment delivery, and retail standards.
• Oversee promotional and marketing activity execution, ensuring ROI alignment and brand
consistency.
• Train and mentor spa partner teams on sales techniques, refresh treatment knowledge,
and customer experience excellence
Inspire spa and salon partners by instilling brand and product knowledge initiatives
through workshops and events.
• Ensure assigned account portfolio conforms to ELEMIS brand standards by monitoring
each partners social media, website and premises on a regular basis.
• Work in conjunction with the spa leader to deliver and implement new tools and initiatives
to drive incremental revenue across your designated territory
• Maximise time management and minimise business costs by executing an effective
journey plan.
• New Business Development & Territory Expansion: Identify, prospect, and secure new
spa, salon, and wellness business partnerships within the region. Deliver compelling
pitches and proposals that align with brand standards and client objectives.

Sustainability Responsibility

• Ensure all duties carried out and actions completed in every aspect of your role,
contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS -
Climate, Biodiversity & People Pillars
• Always keep sustainable messaging at the forefront of education and brand
awareness within the sales team and partners
• Work with Spa and Salon partners to manage frequency of orders to reduce
packaging and emissions

Several years of experience in sales, business development, or regional
management in the spa, beauty, or wellness sector.
• Demonstrated success in winning and launching new business partnerships.
• Strong understanding of skincare, treatments, spa operations, and luxury retail
environments.
• Excellent negotiation, presentation, and relationship-building skills.
• Commercially sharp with the ability to interpret sales data and act accordingly.
• Comfortable with frequent travel and field-based work.
• Full valid driving license