About this role
Challenge Yourself and Impact the Future!
MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.
- Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
- Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
- Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
- Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits
- Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability
- Micromax – Elevating electronics through high-performing, specialized inks and pastes
Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.
We embody the 'Elements of our Culture'- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.
Who are we looking for?
We are seeking a Customer Technical Service Engineer – Wafer Level Packaging (WLP) to support our key semiconductor customers in Taiwan.
This role will provide hands-on technical and operational support for WLP customers, including wafer and material logistics, customer trials, basic laboratory experiments, technical troubleshooting, and basic data analysis.
The successful candidate will work closely with key semiconductor customers such as TSMC, ASE, SPIL, Micron, and other leading semiconductor manufacturers, serving as an important technical interface between customers and our Sales, R&D, Product Management, Manufacturing, Quality, and Supply Chain teams.
This is a highly customer-facing role requiring someone who is comfortable working directly at customer sites, managing multiple technical activities, and taking ownership of issues from initial investigation through resolution.
What will you be doing?
Provide on-site technical support to WLP and semiconductor customers.
Support product evaluations, qualifications, process trials, and demonstrations.
Identify customer technical requirements, troubleshoot issues, and coordinate solutions.
Develop and maintain strong customer relationships with engineering, laboratory, purchasing, and operations teams.
Coordinate wafer, sample, and chemical logistics for customer projects and evaluations.
Ensure timely delivery, proper handling, and traceability of wafers, chemicals, samples, and related materials.
Collaborate with internal functions and external logistics providers to support project execution.
Investigate chemical and process-related issues at customer sites.
Collect and analyze process data, wafers, and samples to support root-cause investigations and corrective actions.
Perform basic laboratory testing, sample preparation, and data analysis following established procedures.
Coordinate advanced evaluations and analytical work with internal and external laboratories when required.
Support customer trials from preparation and logistics through execution, reporting, and follow-up.
Monitor project progress, technical actions, and customer requirements to ensure timely completion.
Prepare technical reports, trial summaries, and maintain accurate records of activities, materials, and findings.
Work closely with Sales, R&D, Product Management, Quality, Manufacturing, Supply Chain, and Customer Service teams.
Communicate customer requirements and technical issues effectively to internal stakeholders.
Support customer technical discussions and presentations, and escalate critical issues when necessary.
Ensure high levels of customer satisfaction through effective technical support, problem-solving, and project coordination.
Who are You?
- 2+ years of experience in semiconductor, wafer-level packaging, plating, semiconductor materials, or related technical service roles.
- Experience supporting major semiconductor customers such as TSMC, ASE, SPIL, Micron, or similar Tier-1 semiconductor manufacturers is highly preferred.
- Direct experience in customer technical service, field engineering, process engineering, application engineering, or semiconductor equipment/material support is preferred.
- Basic understanding of WLP, wafer processing, electroplating, semiconductor chemicals, or advanced packaging processes is highly desirable.
- Experience handling wafers, materials, samples, and customer trial logistics.
- Hands-on experience with basic laboratory experiments and technical troubleshooting.
- Ability to work directly with customers and communicate technical issues clearly and professionally.
- Able to manage multiple customer requests, technical projects, and priorities simultaneously.
- Strong sense of ownership, urgency, and responsibility for customer issues.
- Willingness to travel frequently to customer sites in Taiwan.
- Bachelor’s degree or above in Chemical Engineering, Materials Science, Chemistry, Electrical Engineering, Mechanical Engineering, or a related technical discipline is a plus.
- Good command of English and Mandarin Chinese, with the ability to communicate effectively with both customers and global internal teams.
- Proficient in Microsoft Office, particularly Excel and PowerPoint.
- Proactive, self-motivated, adaptable, and able to work effectively in a fast-paced customer-facing environment.
What competencies will you need?
Customer Focus
Ability to understand customer requirements, respond quickly to issues, and build trusted technical relationships with key semiconductor customers.
WLP / Semiconductor Technical Knowledge
Understanding of wafer-level packaging processes, semiconductor materials, plating processes, chemical applications, or related manufacturing technologies.
Troubleshooting & Problem Solving
Ability to systematically investigate technical problems, collect relevant data, identify potential root causes, and coordinate effective solutions.
Hands-on Execution
Comfortable working with wafers, chemicals, laboratory equipment, samples, and customer process materials while following appropriate safety and handling procedures.
Project & Priority Management
Ability to manage multiple customer trials, technical requests, wafer/sample logistics, and internal actions simultaneously while maintaining clear priorities.
Communication & Collaboration
Strong communication skills with the ability to translate technical information into clear messages for customers and internal stakeholders.
Ownership & Accountability
Strong sense of urgency and ownership, with the ability to independently drive customer issues from identification through resolution.
Equal Opportunity Employer
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.
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