About this role
Join Element Logic as a Solution Architect and help customers maximize the performance of their automated warehouse solutions through innovative software, optimization, and expert guidance!
As a Solution Architect, you'll be the vital technical link between our customers and our Customer Success, Delivery, and Product Development teams. Your mission is to help customers unlock even greater value from their warehouse automation solutions by driving software expansion projects and turning operational insights into tangible business improvements. You'll also play a key role in Continuous Improvement, partnering with customers to identify optimization opportunities, drive software enhancements, and improve warehouse performance through data-driven recommendations.
Working closely with customers after go-live, you'll analyze warehouse performance, identify ways to enhance efficiency, and translate business challenges into smart, scalable solutions across Element Logic software, AutoStore integrations, and broader warehouse operations. If you enjoy solving complex problems, building trusted customer relationships, and delivering technology that makes a real operational impact, this role is for you.
Responsibilities:
Drive customer success and solution optimization
Lead software installations and support customer expansion projects.
Act as a trusted advisor, identifying opportunities to improve warehouse processes, system performance and operational efficiency.
Analyze operational data, customer feedback and system performance to identify bottlenecks, inefficiencies and improvement opportunities.
Support the implementation and development of Element Logic software solutions, including eManager, eHub, eController, eOperator and AutoStore integrations.
Facilitate optimization workshops and contribute to practical improvement roadmaps.
Participate in SLA meetings, presenting software updates, developments, new functionalities and optimization recommendations.
Serve as the main point of contact for software-related escalations, configuration requests and optimization initiatives.
Design, implement and improve solutions
Analyze customer workflows, logistics processes, system performance and integration requirements.
Install, configure, test and document software solutions.
Ensure integration between Element Logic software and customer ERP/WMS environments.
Develop recommendations for workflow improvements, software optimization, system upgrades and expansion opportunities.
Maintain process documentation, reports, tools and best-practice materials.
Coordinate activities between Customer Success, Delivery, Product Development and customer stakeholders.
Collaborate and innovate
Translate customer needs and operational insights into product improvements and new functionality.
Collaborate with Solution Architects, Consultants, and technical specialists across the organization.
Support colleagues across countries and business units when required.
Contribute to continuous improvement initiatives and help strengthen technical expertise within the Customer Success organization.
Desired skills and experience:
Degree in IT, Logistics, Engineering, Automation, or a related field.
Experience working with software solutions, system integrations, logistics systems, or warehouse automation environments.
Strong knowledge of MS SQL and database technologies.
Good understanding of Windows environments, networking, IIS, Cloud technologies, and Microsoft Azure.
Experience installing, configuring, testing, and supporting software solutions.
Understanding of logistics processes, warehouse operations, and supply chain systems.
Experience in customer-facing consultancy, technical support, or solution design roles.
Proficiency in Microsoft Office applications.
Fluent English, both written and spoken.
Personal qualities
We're looking for someone who:
Is customer-focused and enjoys building trusted relationships.
Has excellent communication and presentation skills.
Thinks analytically and enjoys solving complex problems.
Can translate technical concepts into business value.
Takes ownership and works proactively.
Collaborates effectively across teams and functions.
Is adaptable, curious, and eager to learn new technologies.
Thrives in a dynamic and growing organization.
Who are we looking for?
We’re looking for a highly motivated professional with a true passion for projects and solutions - and the determination to see them succeed. With your excellent communication, interpersonal, and presentation skills, you have the ability to turn complex ideas into clear, engaging solutions that inspire confidence in our clients. Furthermore, you’re structured, efficient, and care about getting things right. You take ownership, think ahead, and approach challenges with a solution-oriented mindset.
Place of work: Hybrid - split between remote working (home or office) and regular travel to customer sites across the UK
Start date: To be agreed upon
Form of contract: Permanent employment
For further questions about the position or process, contact Yana Tuz by email: [email protected].
Agency notice: We’re proud to handle all our recruitment in-house at Element Logic. That means we don’t accept candidates or approaches from external recruiters or headhunters. All hiring processes are managed exclusively by our own specialized Talent Acquisition team.
Be yourself, in your element.
At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.
About Element Logic
Element Logic® optimizes warehouse performance by turning complexity into simplicity. Since 1985, we have helped ambitious businesses gain a competitive edge through intelligent warehouse automation by combining advanced robotics with AI‑powered software and deep industry expertise.
As a global leader in warehouse automation and the world’s first and largest AutoStore™ partner, we design scalable, flexible solutions that improve efficiency, accuracy, and sustainability across the entire warehouse workflow.
We don't just provide technology, we build the solutions that move your business forward. By viewing the warehouse as a complete ecosystem, we deliver end‑to‑end solutions, from consulting and design to intelligent software and lifecycle support, ensuring our customers benefit from continuous innovation as their needs evolve.
At Element Logic®, it is our people who make the difference. Guided by bravery, passion and reliability, we deliver smarter solutions that help our customers succeed.
Optimizing warehouse performance is not just our slogan - it is our mission.
In 2025, Element Logic reported revenue of EUR 578 million.
Learn more at www.elementlogic.net and follow us on LinkedIn and YouTube.
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