Head of Service, Taiwan
About this role
Job Description
A Typical Day
- Lead Field Services, Contact Centers, Spares, Service Engineering and aftermarket business development
- Own POM P&L in the cluster and develop and implement POM product portfolio.
- Secure a tight warranty cost control and support quality development.
- Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score.
- Implement/review/enhance field service and contact center operations according to the sector business model strategy.
- Drive and deliver operational KPIs
In this role, you will be dealing with Electrolux’s Internal & External customers. You should be confident in dealing with leaders both from a country level and region level perspective.
Company at a glance
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets. In 2025 Electrolux Group had sales of SEK 131 billion and employed approximately 39,000 people around the world. For more information go to www.electroluxgroup.com
Comment moderation guidelines
We welcome open, respectful and constructive conversation on this page. At Electrolux Group, our values of respect, dignity and courtesy guide how we engage online, and we ask that all contributions align with these principles and LinkedIn’s Community Guidelines and User Agreement.
To ensure a safe and inclusive environment, we reserve the right to remove comments that are abusive, offensive, disruptive, misleading or false, repetitive or off-topic. We may also block or report users who repeatedly violate these guidelines.
Please note that comments posted here do not necessarily reflect the views of Electrolux Group.
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