Strategic Account Specialist
About this role
Job Description:
About Us:
EIS is a leading North American distributor of process materials, production supplies, specialty wire and
cable, and value-added fabricated parts for the electrical OEM, motor repair and assembly markets.
Our culture is highly innovative, collaborative, and focused on building and maintaining relationships that
allow us to surpass our customers’ expectations. We embrace the qualities that make each of our team
members unique and develop each other’s skillsets so that together we can be stronger than the sum of
our parts.
Summary:
The Strategic Account Specialist (STAS) is responsible for providing the Outside Sales team with customer support. The STAS is responsible for maintaining product and market knowledge in order to offer and provide solutions and additional sales to their account base. This position must be able to proficiently perform all customer service duties and responsibilities associated with their varied customers. This is a salaried, bonus-eligible position.
Essential Duties, Responsibilities, and Accountabilities
(Include the following; however, other duties may apply.)
HR & Site Support
· Responsible for assisting driving sales across varied accounts, product lines, and markets.
· Identify, qualify, organize, and execute effective sales strategies that maintain the existing base of business and support the close of competitive and revenue growth opportunities
· Serves as a Subject Matter Expert (SME) for Sales Support Specialist
· Reviews the accuracy of client documents and ensures documents reflect the details specified by the requester in Sugar CRM
· Probe, develop, and close all related products sales inquiries/lead with existing customers within assigned geographic territory
· Assists with all account inquiries as directed by Outside Sales Representative or Manager
· Coordinate and collaborate with regionally aligned field sales team to drive incremental RMS revenue and achieve target sales goals
· Generate reports from Sugar CRM, and other tools and software as directed by Supervisor and/or Manager
· Submits weekly reports as directed by Manager
· Provides excellent customer service by being attentive and respectful; ensures understanding of customer request and follows through as promised
· Proactive attitude in identifying customer concerns and/or problems
Work Environment:
· This position requires hybrid availability, with direct reporting to the nearest location, at least three days per week.
· Must be able to attend key meetings on-site and maintain visibility across supported locations.
Supervisory Responsibilities: This role does not have direct supervisory responsibilities.
Qualifications: To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
· High School Diploma or GED required
· Knowledge of SAP Products
· Associate or bachelor's degree in related business or sales discipline preferred
· Knowledge, experience and/or training in data entry, office equipment and general sales procedures required
· 2 years of proven sales and support experience
· Ability to effectively use computer software and technology as required, to include a Customer Relationship Management (CRM) platform
· Effective verbal and written communication skills
· Ability to learn new equipment and required processes in a fast-paced environment
· Ability to effectively multi-task
Reasoning Ability: Strong reasoning and critical thinking skills are required. The role requires attention to detail and the ability to balance multiple priorities effectively.
Salary: $60,000 - $80,000 + Bonus
EIS Legacy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Company at a glance
EIS is a leading North American distributor of process materials, production supplies, and engineered fabrication for the OEM Electrical and Industrial, Aftermarket/MRO, and Electronic Materials markets.
Our culture is highly innovative, collaborative and focused on building and maintaining relationships that allow us to surpass our customers’ expectations. We embrace the qualities that make each of our team members unique and develop each other’s skillsets so that together we can be stronger than the sum of our parts.
Join EIS & Help Us Run the World
At EIS our employees are the heart of our company. We are dedicated to investing in our people and it’s instilled in our company values. As an employee with EIS, you will receive:
An opportunity to be your best self!
Strong benefit packages to provide protection for you and your family.
A 401(k)-retirement plan and company match that allows pre-tax, Roth, and after-tax contributions.
Flexible Scheduling, hybrid work opportunities, and Paid Time Off beginning your first year.
8 paid holidays including a floating holiday to accommodate our employee’s diverse celebrations.
A bonus program available to every company employee.
An opportunity to grow your career!
A culture of learning that provides our employees with internal growth and training opportunities.
Personalized short-term and long-term career goals.
Tuition reimbursement for degree-seeking individuals.
An opportunity to create a more sustainable future!
An Environmental, Social, and Governance Committee dedicated to creating a more sustainable future through our policies, products, and services.
Dedicated effort to ensure an inclusive working environment, eliminating systematic inequalities, and supporting a positive workplace culture.
Participation in the Annual Employee Engagement Survey as opportunity to use your voice to drive company culture.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?