Director of Student Services
About this role
Director of Student Services
Toronto Campus
As the Director of Student Services, you'll oversee key aspects of the student experience, ensuring every student feels welcome, supported, and inspired during their stay. You’ll lead a team dedicated to excellent customer care and vibrant campus life, serving as the bridge between staff and students while championing EF’s commitment to world-class service.
Key Responsibilities
Lead and inspire: Lead and support teams responsible for the student experience, fostering a positive, energetic, and customer-focused culture.
Oversee the student journey: Coordinate student services, housing, and activities to deliver a seamless, high-quality experience from arrival to departure.
Coordinate across departments: Collaborate closely with academics to deliver a seamless student journey.
Safeguard and support: Oversee student welfare and discipline, responding proactively to issues with empathy, professionalism, and care.
Drive operational excellence: Maintain and implement high operational standards, improve processes, and identify opportunities to enhance efficiency, communication and the overall student experience.
Build community: Foster a lively, inclusive environment that encourages cultural exchange and personal growth for students from around the world.
Support school operations: Contribute to broader school initiatives, planning, and operational priorities that support the success of the campus as a whole.
What We’re Looking For
Proven leadership experience, ideally in student services, student unions or hospitality within an educational setting.
Experience in managing and developing a high-performing team.
Passion for customer service and creating memorable experiences.
Strong organizational and communication skills, with a calm, solution-driven approach.
Ability to work under pressure in a fast-paced, multicultural environment.
Bachelor’s degree or equivalent experience in education, management, hospitality or related field.
Professional fluency in English; additional languages a plus.
Full legal right to work in Canada.
What EF offers:
- Discounts on EF programs for Staff, and Staff Friends and Family for all EF Programs
- Free use of EF Hello: a premium Language Learning App
- Exciting opportunities for domestic and international career advancement within 2-3 years
- Compensation: The annual salary range for this position is $65,000 to $80,000. This range can vary by experience and will be evaluated through the interview process.
At EF Language Abroad we are dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.
Ready to make a difference while having fun? Apply now!
Company at a glance
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education.
Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.
Forbes 2025/2024 World’s Best Employers | Time100 Most Influential Companies 2026 | Fast Company 2025 Next Big Things In Tech | 2024 App Store Award winner in Cultural Impact
A notice on recruitment scams
We are aware that recruitment scams are increasingly common worldwide and affect job seekers across many organizations. These may appear on various messaging platforms, e.g., text messaging, WhatsApp, etc. To support your safety, we recommend that you do not respond to such unsolicited offers of employment. If you believe you are the victim of any fraudulent activity, we advise you to contact your appropriate authorities. Only submit your application to jobs through our official job board, jobs.ef.com. We never ask our applicants to pay a fee for any service whatsoever.
Top Benefits
- Discounts on EF programs for staff, friends, and family
- Free use of EF Hello language learning app
- Career advancement opportunities
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