Customer Success Associate

CDMX · Hybrid

About this role


Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.
 
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding.  Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. 
 
You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference. 
 
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact. 


EF English Live is powering the next generation of English language learning for millions of learners, worldwide. We’re reinventing education through a combination of real EF teachers and AI language learning technology with online English courses that simulates real-life scenarios. Join classes 24/7 from anywhere and progress faster with a method that works.

Company at a glance

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education.

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Forbes 2025/2024 World’s Best Employers | Time100 Most Influential Companies 2026 | Fast Company 2025 Next Big Things In Tech | 2024 App Store Award winner in Cultural Impact

A notice on recruitment scams
We are aware that recruitment scams are increasingly common worldwide and affect job seekers across many organizations. These may appear on various messaging platforms, e.g., text messaging, WhatsApp, etc. To support your safety, we recommend that you do not respond to such unsolicited offers of employment. If you believe you are the victim of any fraudulent activity, we advise you to contact your appropriate authorities. Only submit your application to jobs through our official job board, jobs.ef.com. We never ask our applicants to pay a fee for any service whatsoever.

Founded1965
Team Size10,001+ employees
WorkspaceHybrid
IndustryEducation
Location
Mexico City, Mexico
Websiteef.com
LinkedInLinkedIn

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