Customer Service Coordinator
About this role
Customer Support Coordinator
Amsterdam Office
At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives.
We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.
Are you ready for a dynamic role in a truly international environment?
As a Customer Support Coordinator, you will help provide top-of-the-line customer support to our Language Abroad program students, working closely with your local and global EF Customer Support teams. You will engage with students personally, via email, and over the phone, supporting them throughout their journey with us until they return from their trip.
Your key responsibilities will include:
Booking and invoicing support: Assist with student bookings, updates, and invoicing procedures, ensuring customer information and invoices are processed accurately.
Admissions support: Guide prospective students through the admissions process, helping them complete the required steps and providing clear, timely information.
Travel support: Support students with travel-related processes, including visa procedures, flight bookings, and other pre-departure arrangements.
Student communication: Act as a reliable point of contact for students, student guardians, and EF campuses, escalating issues and following up to ensure they are resolved.
Customer service: Build positive customer relationships by providing friendly, responsive, and high-quality service from a student’s first call with us throughout their EF journey and after they return home.
Administrative coordination: Maintain accurate records, follow up on outstanding actions, and collaborate with internal teams to keep each student’s journey running smoothly.
What were looking for:
Working fluency in English (reading, writing, speaking)
Full fluency in Dutch (reading, writing, speaking)
Full working rights in the Netherlands
Someone who is organized, detail-oriented, and has a ‘can-do’ attitude
Excellent communication and interpersonal skills
Strong follow-up skills and the ability to manage multiple priorities
1–2 years’ experience in customer support, customer service, administration, or a related field
Experience living, working, or studying abroad is a plus!
All additional languages are a plus!
*Please note that this role is fully on-site. Our onsite policy enhances collaboration, company culture, and faster decision-making. Working together in person fosters creativity, spontaneous idea-sharing, and stronger team connections, which we believe is essential for success.
What EF Offers:
Discounts on EF programs for Staff, and Staff Friends and Family for all EF Programs
Free use of EF Hello: a premium Language Learning App
Tuition Reimbursement for continued Education
Discounts with our global hotel and travel partners
Exciting opportunities for domestic and international career advancement within 2–3 years
And much more…
At EF Language Abroad, we are dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.
Ready to make a difference while having fun? Apply now! #LI-MC2
Company at a glance
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education.
Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.
Forbes 2025/2024 World’s Best Employers | Time100 Most Influential Companies 2026 | Fast Company 2025 Next Big Things In Tech | 2024 App Store Award winner in Cultural Impact
A notice on recruitment scams
We are aware that recruitment scams are increasingly common worldwide and affect job seekers across many organizations. These may appear on various messaging platforms, e.g., text messaging, WhatsApp, etc. To support your safety, we recommend that you do not respond to such unsolicited offers of employment. If you believe you are the victim of any fraudulent activity, we advise you to contact your appropriate authorities. Only submit your application to jobs through our official job board, jobs.ef.com. We never ask our applicants to pay a fee for any service whatsoever.
Top Benefits
- Discounts on EF programs
- Free use of EF Hello language learning app
- Tuition reimbursement
- Discounts with global hotel and travel partners
- Career advancement opportunities
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?