SENIOR ANALYST
Muntinlupa City · Hybrid
About this role
| Program: | Rentokil |
| BLI Name: | AR Billing Escalations Team |
| Designation: | Senior Analyst |
| No of Head Count (s): | 3 |
| New Hires/Replacement Hires (HC) by Designation | Expansion |
| Billed /Unbilled / BU / OPS Bench | Billable |
| SFDC ID for Billed New Opportunity | |
| Reasons to hire Unbilled / Bench | Expansion |
| City / Location: | Muntinlupa City, Alabang |
| Standardized skillset: [Refer attached excel] | see attached |
| Shift (APJ / EMEA / US / Any combination): | US |
| Reporting Manager : | Jan Eddel Suarez |
| Educational Background: | College Graduate |
| Experience Required: | 2 years |
| Job Description: | Dispute & Deduction Resolution: Investigating and resolving billing discrepancies identified during the collections process. Account Reconciliations: Performing detailed ledger clean-ups and cash application adjustments. Credit & Debit Adjustments: Processing approved credit memos, write-offs, and billing corrections to ensure accurate aging balances. Root-Cause Analysis: Identifying systemic billing issues to prevent recurring collection hurdles. |
| Client Approval mail: | see attachment |
| Comments | Additional 5 resources as approved by the client (billable resources) |
| Preferred Start date: (induction date) | 27-Jul-26 |
| Collaborators: | Richelle Pascual, Atilano Sabulao, Waseem Khan |
| Workplace: WFM, WIO, Hybrid | WIO |
Company at a glance
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
Founded2000
Team Size10,001+ employees
WorkspaceHybrid
IndustryIT Services and IT Consulting
Location
Muntinlupa, Metro Manila, Philippines
Websiteeclerx.com
LinkedInLinkedIn
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