Product Support Specialist, eBay Live

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About eBay Live

eBay Live is a fast-growing live shopping platform where sellers and buyers connect in real time. Operating like a startup within eBay, we combine community, storytelling, and commerce to build engaging live experiences across categories such as Collectibles, Fashion, Luxury, and Tech.

The Role

We are hiring a Product Support Specialist to join the eBay Live Operations team in Germany.

This is a hands-on, execution-focused role at the intersection of Live Operations and Product. You will support sellers during live events, triage platform issues, and act as a key point of contact between sellers, GCX, Trust, Engineering, and Product teams.

You will play a meaningful role in maintaining platform stability, ensuring high-quality live experiences, and surfacing product insights that improve the seller journey in the German market.

What You Will Accomplish

• Provide real-time operational and product support to sellers before and during live streams

• Monitor live events to ensure platform stability, quality, and compliance standards

• Triage technical, policy, and account-related issues and assign clear priority levels

• Log, document, and track cases with strong attention to detail

• Partner cross-functionally with Live Ops, Engineering, GCX, Trust & Compliance, and Category teams to drive resolution

• Support QA validation and reproduce product issues when required

• Contribute to incident reviews, root cause analysis, and continuous process improvements

• Track SLAs and support reporting on issue trends and resolution metrics

What You Will Bring

• 2–4 years of experience in product support, operations, customer support, or e-commerce environments

• Experience working with ticketing systems, dashboards, or live-streaming platforms

• Strong problem-solving skills and composure in fast-paced, high-visibility situations

• Structured communicator with strong written and verbal clarity

• Diligent with sound issue judgment

• Proficient in German and English (C1/C2 required)

• Italian or French language a plus

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Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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