About this role
WE'RE NOT LOOKING FOR A SERVICE
MANAGER.
Who You Are
· An inspiring leader who coaches, mentors, and
holds people accountable.
· A champion of customer experience and employee
development.
· Driven by KPIs, efficiency, productivity, CSI,
and profitability.
· Calm under pressure and passionate about
continuous improvement.
· Committed to building a culture of trust,
teamwork, and excellence.
What You'll Lead
· Daily Fixed Operations performance.
· Service advisors, technicians, dispatch, and
support staff.
· Customer satisfaction and retention initiatives.
· Workflow, productivity, and operational
efficiency.
· Training, coaching, and accountability.
What Success Looks Like
· High CSI and customer retention.
· Growing labor sales and gross profit.
· Improved technician productivity and advisor
performance.
· Strong morale with low employee turnover.
· A department known for excellence.
What We Offer
· Competitive compensation with performance
incentives.
· Comprehensive benefits.
· Paid vacation and holidays.
· Leadership development and ongoing training.
· Modern facilities and career growth
opportunities.
Who Thrives Here
· Leaders who embrace accountability.
· People who develop others.
· Professionals who solve problems instead of
making excuses.
· Individuals who want to leave a legacy—not just
fill a role.
Final Thought
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