Support Systems Manager

Location: Stavanger

Reports to: Head of Business Optimization

Language Requirements: English and Norwegian

The Opportunity

At Easee, we want to make life easier – for our customers and the people supporting them. As our Support Systems Manager, you'll own and develop the technical foundation behind our Customer Excellence organization across Europe.

You’ll bridge business needs and technical solutions, managing our existing platforms while continuously improving how our systems, integrations, and automation support a growing organization.

The role combines hands-on technical work with strategic platform development, with a strong focus on scalability, efficiency, and AI. If you enjoy technology, problem-solving, and continuous improvement, you'll have real freedom to make an impact.

What's in it for you

• Shape the role and the solutions. You'll have real ownership and influence over our technology choices

• Be at the forefront of technology. AI isn't a side project here, it's a core priority. You'll work with everything from AI chatbots and Voice AI to automating repetitive tasks - helping define how the support industry puts AI to use.

• Own the strategy. You'll help define how our support systems develop and scale. Few roles give you this much direct influence over how an entire support organization operates.

• The role is broad - and that's the point. The role combines hands-on technical work with strategic thinking

What you will do

You'll be the go-to person for our support systems, with Zendesk and Talkdesk at the core. You will

• Own, administer, and continuously improve our support platforms.

• Build and improve workflows, integrations, webhooks, and automations.

• Explore and implement AI solutions, including chatbots and Voice AI.

• Monitor platform performance, troubleshooting issues, and driving improvements.

• Improve data flows, data quality, and master data across our support systems.

• Lead technical improvements from idea to implementation.

• Shape the long-term strategy for our support technology.

What you need to bring along

• 3+ years of experience administering CX, customer support, or similar platforms – ideally Zendesk.

• Experience with integrations, APIs, webhooks, and automation.

• Experience with data flows and master data.

• Strong understanding of support processes and/or ITSM principles.

Experience with Talkdesk, JavaScript/Node.js, SQL, or modern data platforms is a plus. Relevant hands-on experience can compensate for formal education.

Interview Process

• (30m) Recruiter Screen

• (30m) Hiring Manager Screen

• (90m) Hands-On Challenge and Technical Deep Dive

We request two professional references in our final round. We may conduct background checks if necessary.

Who we are

Easee is a Norwegian technology company with a clear purpose: Effortless Electrification for All.

We develop smart charging and energy solutions designed to make access to electrification simpler, smarter, and more scalable.

Our culture is built around three values:
Dare: We challenge assumptions and explore new possibilities.
Care: We support each other, our partners, and our customers.
Deliver: We take ownership and follow through on our commitments.

We believe great results come from ambitious people who care about each other, challenge the status quo, and take ownership.

What we offer

• A key role in developing Easee's next-generation EV chargers

• The chance to work alongside some of the experts behind one of the world's best-selling EV chargers

• Collaboration with skilled colleagues across hardware, software, and product

• A part in Easee's international expansion into new markets

• A modern company culture that values innovation, people, and fun

• Competitive salary and benefits package