Service Assistant Manager

About the Dealership
Metro Hyundai has proudly served the Brisbane community for more than 10 years, building a reputation for exceptional customer service and quality aftersales care.
With exciting changes underway and new leadership driving the service department forward, there's never been a better time to join the team. Service Manager Phil Watters is focused on creating a positive workplace culture, supporting his people, and rewarding performance.

 

As our Service Department continues to grow, we're looking for a motivated and customer-focused Service Assistant Manager to join the team at Windsor. Working closely with Phil, you'll play a key role in supporting daily operations, developing team performance, and delivering an exceptional customer experience.
If you're ready to take the next step in your automotive career with a dealership that values its people and recognises success, we'd love to hear from you.

 

About the Role
As the Service Assistant Manager, you'll support the Service Manager in leading a high-performing team and delivering an outstanding customer experience. This is a hands-on leadership role that combines operational oversight, team support, and customer engagement.

 

Key responsibilities include:

• Assisting with the day-to-day management of the Service Department
• Supporting and mentoring Service Advisors to achieve performance and customer satisfaction targets
• Managing customer enquiries and resolving service issues in a professional and timely manner
• Monitoring workshop productivity and workflow to ensure operational efficiency
• Driving customer retention through exceptional service delivery
• Identifying opportunities to increase service department revenue through value-added products and services
• Assisting with performance reporting, departmental administration, and process improvement initiatives
• Working closely with technicians and other departments to ensure seamless customer experiences
• Maintaining manufacturer standards and dealership compliance requirements

 

About You
To be successful in this role, you will bring:

• Previous experience as a Senior Service Advisor, Assistant Service Manager, or similar leadership position within an automotive dealership
• Strong leadership skills with the ability to motivate and develop team members
• Exceptional communication and relationship-building abilities
• A customer-first mindset and commitment to delivering outstanding service
• Proven experience in achieving sales, retention, and CSI objectives
• Strong organisational and problem-solving skills
• The ability to thrive in a fast-paced environment and manage competing priorities
• A positive, professional attitude and strong attention to detail
• A current driver's licence

 

Why Join Metro Hyundai
This is an exciting opportunity to be part of a growing dealership with a strong focus on people, performance, and customer service excellence.
We offer a competitive salary plus commission structure, providing excellent earning potential while rewarding your leadership and business development success.

 

In addition, you'll enjoy:

• Exclusive discounts that support your health and wellbeing, from fitness memberships to insurance savings
• Access to our Employee Assistance Program for confidential support
• Flexible salary packaging options, including novated leasing
• Special pricing on vehicle purchases and servicing
• Ongoing manufacturer and leadership training
• Genuine career progression opportunities within Australia's largest automotive retail network
• A supportive leadership team committed to your success and professional development

 

Whether you're an experienced automotive leader or a high-performing Service Advisor ready to step into management, you'll have the opportunity to further develop your career in a high-performing and supportive environment.

 

Apply Now
If you're passionate about customer service, enjoy leading people, and are ready to make a genuine impact in a thriving service department, apply today.
Join Phil and the team at Metro Hyundai Windsor and discover the rewards of building your career with one of Australia's leading automotive groups.