About this role
Designation - Head of Operations
Reports To - CEO
Location - Kolkata (HQ)
Reports To - CEO
Location - Kolkata (HQ)
Experience - 10+ years
Role Summary
Duratuf ships electrical safety equipment to industries in 65+ countries from two entities — India and the UAE. The Operations Head owns the order from Purchase Order (PO) to proven delivery: on time, in full, at the right cost, across both entities. Today this function sits with the founding team; your mandate is to take it over completely within your first 60 days, so that every operations decision routes through your seat. This is a function-takeover role reporting directly to the CEO — you inherit a live multi-site operation, a team being built in parallel, and full accountability for the numbers.
Key Responsibilities
Order Fulfilment & Delivery
Role Summary
Duratuf ships electrical safety equipment to industries in 65+ countries from two entities — India and the UAE. The Operations Head owns the order from Purchase Order (PO) to proven delivery: on time, in full, at the right cost, across both entities. Today this function sits with the founding team; your mandate is to take it over completely within your first 60 days, so that every operations decision routes through your seat. This is a function-takeover role reporting directly to the CEO — you inherit a live multi-site operation, a team being built in parallel, and full accountability for the numbers.
Key Responsibilities
Order Fulfilment & Delivery
- Own blended Customer OTIF (On-Time In-Full) across the ex-Bhiwadi and ex-Dubai nodes — target ≥95%, with the baseline measured in your first month.
- Own outbound export dispatch end-to-end: Bill of Lading (BL), Certificate of Origin (COO), Letter of Credit / Telegraphic Transfer (LC/TT) documentation.
Import & International Sourcing
- Run inbound operations hands-on: Bill of Entry (BOE), customs clearance, Customs House Agent (CHA) coordination, inbound freight from overseas suppliers.
- Own supplier delivery performance and landed cost across international sourcing lanes.
Inventory & Working Capital
- Drive inventory turns to ≥5× while holding cash conversion cycle discipline — a joint accountability with Finance.
Quality & Compliance
- Sustain batch quality pass-rate ≥98% with zero certification lapses. Our products protect lives; certificates are non-negotiable.
Systems & Performance Management
- Install a leading + lagging KPI (Key Performance Indicator) pair for every operations sub-function and individual within 45 days — live, reviewed monthly, acted on.
- Run the function on dashboards and ERP/Zoho-class systems discipline, not on chasing.
People & Organisation
- Develop the Supply Chain Manager and Bhiwadi Assistant Manager to full performance through their first 90 days.
- Own hiring decisions on open seats within the function, including the data-based go/no-go call on the procurement hire.
Requirements
Experience
- 10+ years in operations, with at least 5 years leading a full operations function (supply chain + warehouse + quality, 10+ direct reports) — owned first-hand, with an owned OTIF (On-Time In-Full) or cost number to show for it.
- Personally ran both import operations (Bill of Entry, customs clearance, CHA coordination, inbound freight) and export operations (Bill of Lading, Certificate of Origin, LC/TT documentation) within the last 3 years — with named lanes and ports.
- First-hand ownership of multi-site, multi-entity operations — ideally India plus an international node.
- ERP/Zoho-class systems discipline — runs the function on KPI pairs and dashboards, not chasing.
- Quality and compliance orientation in a certified-product context.
Non-Negotiables
- Hands-on import and export operations within the last 3 years — supervising a team that did it does not qualify. You should be able to walk a shipment end-to-end from memory, including where clearances go wrong.
- First-hand ownership of a multi-site operations function — not a single site, not a support role.
- Based in Kolkata or committed to relocating.
- Notice period of 60 days or less.
Benefits
- Flexible Leave Policy
- WFH and Out of Office opportunities on requirement and condition
- Performance Recognition
- Dynamic Career Growth
- Statutory benefits as per industry standards
- High ownership, performance-driven work culture
- Opportunity to manage a critical function in a growing organization
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