Junior Systems & Storage Administrator- Computing and Technology Services (CTS)

Junior Systems & Storage Administrator- Computing and Technology Services (CTS)

Salary:               Commensurate with experience
Benefits:            The University offers generous benefits including paid time off (holidays, holy days and vacation), employer matching contributions to the retirement plan, and tuition benefits for employees and their eligible dependents. Learn more and explore benefits at www.duq.edu/benefits
Location:                   CTS
Position Status:         Full-time                                             
Hours:                       Varied
Position Number:      438414/10-1214               
FLSA Status:             Exempt

POSITION SUMMARY:
The Junior Systems & Storage Administrator supports the design, implementation, and day-to-day management of enterprise storage environments, infrastructure systems, and cloud-based solutions. Working under the guidance of senior team members, this role assists in maintaining secure and reliable IT environments across both on-premises and cloud platforms. The role collaborates closely with University stakeholders, various IT teams, and Senior team members to ensure seamless integration and optimal performance across the institution.

DUTIES AND RESPONSIBILITIES:
Manages the data center hardware assets assisting in the hardware lifecycle management process. Monitor the ticketing queue ensuring incidents, problems, and service requests meet expected SLA by fulfilling the request, troubleshooting the issue with help from senior team members. Participate in incident response and on-call rotations as needed.

Research and apply best practices and new features of software releases under the guidance of senior team members. Provide operational support for SaaS offerings.

Assist in administering enterprise storage systems including SAN, NAS, and cloud storage platforms. Research and apply best practice around data storage, backup, and replication. Assist in storage automation and access controls. Provide basic troubleshooting and escalations to senior team members.

Provide support for M365 services (Exchange Online, Teams, SharePoint, OneDrive). Assist in managing user mailboxes, calendaring, distribution lists, and email flow issues. Basic troubleshooting and escalation to senior team members. Support end-user computing environments.

Assist and support server hardening, patching, and compliance processes. Contribute to hardware and lifecycle management activities, including vendor coordination and asset tracking. Help maintain backup and recovery processes for systems and storage.

Support implementation and maintenance of servers, virtual machines, and cloud services. Assist with operating system installation, configuration, and patching for Windows and Linux systems. Help monitor and maintain networking services within the virtual stack. Perform routine system checks, updates, and performance monitoring.

Completes other duties as assigned.

REQUIREMENTS:

Minimum qualifications:

Bachelor’s Degree in Systems Engineering, Information Technology or a related field from an accredited educational institution.

Valid PA Driver’s license in good standing.

Note: One and a half years of experience may be substituted for every required year of education.

Preferred qualifications:
Systems and Storage Administration training or certifications within 90 days of hire. ( Sys Admin training or certifications, Server/OS training or certification, Virtualization training or certification, Cloud training or certification, Project Management training or certification, Leadership Management training or certification, etc.)

Alternatively, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:

Basic technical background at the systems/server/storage layer of the IT stack (and adjacent layers) is administer and manage the infrastructure/systems in this complex space. 

Understanding the evolving ecosystems in this space, from virtualization to cloud to new storage paradigms, is also critical as our systems/services and broad customer requirements continue to evolve over time.

Eagerness and willingness to learn is critical for this position.

Ability to establish and maintain effective working relationships with the University Community.

Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.

APPLICATION INSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact information for three professional references.

Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit.  Duquesne University is Catholic in mission and ecumenical in spirit.  Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.