Instructional Technologist I- Computing and Technology Services (CTS)

Instructional Technologist I- Computing and Technology Services (CTS)

Salary:               Commensurate with experience
Benefits:            The University offers generous benefits including paid time off (holidays, holy days and vacation), employer matching contributions to the retirement plan, and tuition benefits for employees and their eligible dependents. Learn more and explore benefits at www.duq.edu/benefits
Location:                   Computing and Technology Services (CTS)
Position Status:         Full-time                                             
Hours:                       Varied
Position Number:      440616/10-1213                
FLSA Status:             Exempt

POSITION SUMMARY:
The Instructional Technologist I is the primary point of contact for faculty for academic technology support at the university. This role manages support requests for the Learning Management System (Canvas), educational technology applications, and classroom technology systems; performs limited system administration tasks; and collaborates with the Educational Technology Applications, Instructional Design, and Office of Classroom Technology teams on projects and initiatives.

DUTIES AND RESPONSIBILITIES:

Manages academic technology support through phone calls and the University's ticketing system, ensuring timely triage, resolution, escalation, and documentation of all requests.

Supports faculty and staff in their use of Canvas and all educational technology applications, troubleshooting issues related to LMS functionality, and third-party integrations.

Supports the Office of Classroom Technology through remote troubleshooting, classroom AV, and video management issues, and escalates on-site hardware needs to the appropriate team.

Provides supplemental support to instructional designers in training efforts. 

Performs limited system administration tasks, including user account management, access provisioning, and basic platform configuration.

Assists with the testing, implementation, and maintenance of new and existing academic technology tools and software updates.

Collaborates with the Educational Technology Application, Instructional Design, and Office of Classroom Technology teams on special projects, software evaluations, and process improvements.

Creates and maintains knowledge base articles, FAQs, and support documentation for faculty and staff.

Completes other duties as assigned.

REQUIREMENTS:

Minimum qualifications:

Bachelor’s degree in Information Technology, Education or related field from an accredited educational institution and 1-3 years of work-related experience.

Preferred qualifications:

Alternatively, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:

1–3 years of experience in a higher education, IT, or instructional technology environment; help desk or technical support experience preferred.

Familiarity with Learning Management Systems (Canvas preferred) and common educational technology tools.

Strong written and verbal communication skills with the ability to support non-technical users professionally.

Demonstrated troubleshooting ability, flexibility, and capacity to manage multiple priorities.
Ability to establish and maintain effective working relationships with the University Community.

Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University.  The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.

APPLICATION INSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact information for three professional references.

Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit.  Duquesne University is Catholic in mission and ecumenical in spirit.  Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.