Branch Operations Coordinator

Description

Duncan-Parnell is the Southeast’s leading distributor of products and services for the surveying, construction, and engineering industries. We pride ourselves on our dependable service, strong customer relationships, and close collaboration with our customers and colleagues. 

Duncan-Parnell is looking for a Branch Operations Coordinator in our Norcross, GA location. This is a great opportunity for someone who enjoys face-to-face customer interaction and keeping branch operations running smoothly. 

Job Overview

The Branch Operations Coordinator is a hands-on role that combines customer service, inventory coordination, shipping/receiving, and general business responsibilities. Our Norcross location is a fast-paced environment serving surveying, construction, engineering, and geospatial professionals throughout the region. 

This position plays a key role in delivering positive customer experiences while ensuring smooth day-to-day branch operations. The right candidate is outgoing, organized, dependable, and comfortable balancing a variety of responsibilities.

This full-time, onsite role offers weekday business hours and opportunities to develop skills in branch operations, customer service, inventory management, equipment rental, and sales support, with potential career paths into branch leadership, or sales roles. 

Essential Functions and Duties

• Customer Service: Greet and assist walk-in customers, answer phones, and direct customer inquiries to the appropriate person. 
• Order Management & Sales Support: Process orders for equipment, supplies, and accessories from customers and the sales team. Upsell and cross-sell where appropriate to meet customer needs.
• Rental Administration: Manage equipment rental processes including quoting, setup, checkout/check-in, billing, and asset maintenance. 
• Shipping & Receiving: Pull, pack, and ship customer orders and branch transfers. Receive, verify, and stock incoming inventory. 
• Showroom & Facility Maintenance: Maintain a clean, safe, and presentable showroom, office space, and warehouse environment. Ensure merchandising displays are regularly stocked, attractive, organized, and aligned with brand standards.
• Inventory: Complete regular cycle counts and inventory reviews while also assisting in maintaining accurate records.
• Open and Close Operations: Open and/or close the branch according to posted hours of operation (Mon-Fri, 8 am - 5 pm), ensuring all security and safety procedures are followed.
• Administrative Support: Help with general office duties including filing, recordkeeping, and supporting sales and operations staff with administrative needs.
• Team Collaboration: Coordinate with other team members to fulfill orders, meet deadlines, and ensure smooth branch operations.
• Other Duties: Perform additional, related duties as assigned.

Requirements

• Friendly, approachable, and highly customer-focused, demonstrating a commitment to superior customer service.
• Able to transition smoothly between front-line customer interactions and detailed operational tasks.
• Comfortable working in both office and warehouse environments. 
• Excellent organization and time management skills with the ability to multitask and self-prioritize.
• Clear and effective communicator that is courteous and professional in person, by phone, and via email with customers, co-workers, and suppliers.
• Proficient in Microsoft Windows and Office (Word, Outlook, Teams, Excel) for document preparation, communication, reporting, and order processing.
• Experience with ERP and CRM systems (such as P21 or Salesforce) preferred.
• Must be able to perform essential physical tasks such as sitting, standing, walking, lifting (up to 50 lbs.), carrying, and reaching.

Education and Experience

• Experience in branch operations, contractor supply, industrial distribution, equipment rental, retail operations, or customer service strongly preferred.
• High school diploma or equivalent required; associate or bachelor’s degree, or equivalent work experience preferred.

Benefits:

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• Paid time off and Holidays
• Paid Parental Leave

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities