Content Operations Coordinator

Digital Theatre+ is looking for a highly organised, detail-oriented Content Operations Coordinator to join our Education team.

This is an exciting opportunity to play a key operational role in ensuring the quality, accuracy and ongoing maintenance of the Digital Theatre+ platform. Working closely with the Head of Secondary Education, you'll help deliver commercial priorities by managing platform content, supporting licensing implementation, maintaining editorial standards, and ensuring our operational workflows run smoothly.

If you enjoy working with digital platforms, have an eye for detail, thrive on organisation, and take pride in delivering high-quality work, we'd love to hear from you.

What You'll Do

• Develop and maintain a thorough working knowledge of the Digital Theatre+ platform and content library to support the operational delivery of the Education team's priorities.
  

• Manage the publishing and unpublishing of content within Airtable and Contentful in line with business requirements and licensing obligations.
  

• Maintain operational systems, workflows, templates, shared tools and schedules that support efficient and consistent platform maintenance.
  

• Support the implementation of licensing agreements by ensuring renewed terms are accurately reflected on the platform and that content remains compliant, current and available.
  

• Carry out editorial and operational quality assurance across platform updates and relevant customer-facing materials, ensuring accuracy, consistency and adherence to house style.
  

• Manage inbound operational requests relating to platform and content updates from commercial and customer-facing teams, escalating where strategic or pedagogical judgement is required.
  

• Support the operational delivery of commercial priorities, including platform updates, collateral review and associated content changes.
  

• Coordinate operational activity supporting the accessibility roadmap, including remediation workflows and quality assurance where required.
  

Requirements

What You'll Need

• At least 1–2 years' experience in a digital operations, content operations or editorial operations role.
  

• Experience managing or maintaining content on a digital platform or content management system.
  

• Excellent editorial and proofreading skills with a strong eye for detail, accuracy and consistency.
  

• Experience managing and prioritising requests from multiple internal stakeholders.
  

• Strong organisational skills with experience maintaining operational workflows, templates or shared schedules.
  

• Demonstrable ability to quickly learn and adopt new systems and digital tools.
  

• Clear written communication skills suitable for both internal collaboration and customer-facing communications.
  

• The ability to work independently, manage competing priorities and know when to escalate.
  

It Would Be Great If You Also Have

• Experience or a genuine interest in education, edtech, theatre/drama or English Language and Literature.
  

• Familiarity with Airtable, Contentful or similar content management platforms.
  

• Experience supporting licensing, rights management or content compliance activities.
  

• Experience working alongside a senior manager, subject matter expert or commercial lead in an operational support role.
  

• Awareness of digital accessibility standards and a willingness to develop knowledge in this area.
  

Benefits

Time Off

• 25 days' annual leave plus 8 UK bank holidays
  

• Birthday day off
  

• Company-wide Christmas shutdown (additional paid leave)
  

• One paid Wellbeing Day each year
  

Wellbeing & Health

• 24/7 virtual GP access via MyPocketGP
  

• Paycare Health Cash Plan
  

• Employee Assistance Programme
  

• Free Calm app subscription
  

• Annual flu vaccination vouchers
  

• Funded social events, volunteering days and quarterly team social allowance
  

Flexible Working

• Hybrid working
  

• Work from anywhere for up to four weeks each year
  

Learning & Development

• Sanctus 121 coaching
  

• Bob’s Business e-learning
  

• Protected learning time during working hours
  

Financial Support

• Workplace pension
  

• Paycare Perks discounts
  

• Salary sacrifice schemes
  

Family-Friendly Policies

• Phased return-to-work programmes with full pay for part-time hours
  

Equality, Diversity & Inclusion

Digital Theatre is an equal opportunity employer. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive workplace where everyone feels valued and supported. We celebrate diversity of thought, experience and perspective because we believe it strengthens our team and helps us better serve our global community.