Tennis Shop Supervisor
About this role
About the Role:
The Tennis Shop Supervisor supports the daily operations of the tennis shop and facility, ensuring a high level of service for members and guests. This role combines retail operations, administrative responsibilities, and front-line customer service to create a welcoming and efficient tennis environment.
Retail & Shop Operations
- Perform daily shop attendant duties, including restocking drinks, snacks, and retail merchandise
- Operate the retail point-of-sale (POS) system accurately and efficiently
- Receive and process incoming merchandise (hard goods), maintain inventory, and handle special orders
- Maintain cleanliness, organization, and presentation of the shop
- Prepare and serve beverages, including alcoholic beverages, in accordance with club policies and local regulations
Customer Service & Member Experience
- Provide exceptional, professional customer service to members and guests
- Greet members and guests, assist with inquiries, and direct them to assigned courts
- Facilitate clear and timely communication between members and tennis staff regarding scheduling, programs, and general inquiries
- Support a welcoming and organized atmosphere within the tennis facility
Court & Facility Coordination
- Monitor court sheets and assist with court assignments and scheduling
- Track and enter court usage data accurately
- Communicate court availability, changes, and updates to both members and tennis staff
- Oversee general facility activity during shifts to ensure smooth operations
Administrative & System Management
- Process billing for all tennis programs using Northstar
- Manage and create tournament and event registrations within Northstar
- Ensure drink and food requisitions are completed accurately and submitted in a timely manner
- Maintain accurate records and reporting using Microsoft Excel
- Strong customer service and interpersonal skills
- Excellent communication skills, with the ability to coordinate effectively between members and staff
- Experience with retail operations and POS systems preferred
- Proficiency in Microsoft Excel (intermediate to advanced)
- Experience with Northstar or similar club management software is a plus
- Strong organizational skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Professional demeanor and team-oriented mindset
- Ability to work evenings, weekends, and holidays
- Medical, Dental, Vision, and Life Insurance
- Short-term and long-term disability insurance
- Paid Time Off (PTO)
- Verizon Phone Bill Discounts
- 401K + employer match (up to 6%)
- Culture with Monthly Awards and Recognition
- Free lunch daily
- FSA for health and dependent care
- Employee Golf Days
- Hertz Rental Car Discounts
- Employee Scholarship Opportunity
- Employee Assistance Program
Company at a glance
Tucked away in the historic Druid Hills neighborhood, our members consider their club a sanctuary just minutes away from the hustle and bustle of downtown Atlanta. Established in 1912, Druid Hills has a rich tradition while offering the full array of services one would expect from a modern private club. Druid Hills Golf Club serves as an in-town haven for its members and their families by providing timeless golf and contemporary club experiences.
A day at Druid Hills offers a chance to golf, play tennis, swim or workout in our first class fitness center. For dinner, our dining rooms offer the opportunity to sample unique dishes that focus on seasonal, fresh, farm to table ingredients. Druid Hills Golf Club – So much more than an exceptional golf experience.
Top Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-term Disability Insurance
- Long-term Disability Insurance
- Paid Time Off (PTO)
- Verizon Phone Bill Discounts
- 401K With Employer Match
- Monthly Awards And Recognition
- Free Lunch Daily
- FSA For Health And Dependent Care
- Employee Golf Days
- Hertz Rental Car Discounts
- Employee Scholarship Opportunity
- Employee Assistance Program
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