Inside Sales Representative
About this role
Role Summary/Purpose
The Inside Sales Representative will be a critical member of the sales team, having direct and immediate effects on financial performance, growth & customer loyalty. In this role, the individual will make decisions and drive actions to resolve issues preventing on time completion of quotes and orders under their care.
Essential Responsibilities
- Review customer orders, validate, and submit for processing.
- Respond and manage price and lead time quotes. Follow up on quotes and track wins/loses.
- Work together with and provide support for regional sales managers.
- Act as primary internal point of contact for their customers building outstanding relationships.
- Own your customers metrics such as cycle time and on time delivery and the resulting financial performance.
- Coordinate resolution of issues, account receivables, and disputes to the customers satisfaction.
- Collaborate with appropriate team members to determine necessary strategic sales approaches including contract pricing.
- Create and deliver qualified opportunities to other team members, inside and outside sales.
- Handle inbound inquiries and convert into sales through channel partners.
- Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
- Enter new customer data and update changes to existing accounts in CRM database.
- Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
- Attend periodic sales training where applicable.
- Act as a point of contact for customer site visits.
- Ensure smooth running of the sales process.
- Other duties as assigned.
Qualifications/Requirements
- Bachelor’s Degree from an accredited university or college / or 2-4 years of inside or outside sales experience
- Knowledge of B2B Quote & Order Management processes
- Microsoft Office experience required (Outlook, Excel, Word etc.)
- Experience working in the utility or municipal water sector a plus
- ERP Experience is strongly preferred (ERP LX, Epicor)
- Experience with CRM (Hubspot, Monday, Infor) a plus
- Ability to work independently and multitask
- Strong interpersonal skills
- Strong verbal and written communication skills for coordinating with team members and customers
Company at a glance
Dresser Utility Solutions is a leading provider of metering, electronics, instrumentation, flow control, distribution repair products, and over pressure protection devices to utility and industrial markets. For more than a century, Dresser Utility Solutions has been a leading worldwide manufacturer and marketer of highly engineered products for critical infrastructure in the global utility and industrial sectors. Dresser Utility Solutions core business has been serving gas utilities and going forward will focus on serving the broader Utility sector, particularly in the water and wastewater treatment customer segments. The aging gas and water utility asset base and heightened focus on ESG necessitate innovative solutions and products, which Dresser Utility Solutions is uniquely positioned to provide.
Headquartered in Houston, Texas, Dresser Utility Solutions has a comprehensive global presence, with approximately 550 employees and a sales presence in more than 100 countries worldwide.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?