Account Manager- DK Energy Services
About this role
- Manages existing chemical business for a specified geographic area/customers
- Develops and controls individual customers business plans in coordination with Regional Management
- Provide comprehensive mechanical, diagnostic, and analytical service to provide excellent customer service
- Directly addresses customer’s requests, investigates, and resolves customer issues, ensuring that company devices interconnect with file servers, email servers, and financial systems seamlessly.
- Coordinate with Regional Management & Technical Services teams to execute sales strategy and generate sales growth
- Ensure mutually agreed promises are delivered during transition period of new business in District or Area
- Support development of new customer contact plans in coordination with Account Management team
- Keeping an inventory of all company electronic assets.
- Promote high level of EHS awareness within the Region and participate in all company EHS training and rules
- Act as an integral part of the regional sales expansion efforts
- Manage quality improvement and progress through innovation and Dorf Ketal Excellence in all areas of the business
- Communicate with key stakeholders, customers, vendors, and personnel to ensure objectives are met
- Manage respective team and deployment
- Implement Dorf Ketal Performance Management tools, set targets, and monitor contingency plan for responsible area
- Develop team to full potential, e.g. evaluation, training, coaching, appraising, talent identification, etc.
- Build and motivate a strong team that delivers value and helps meet objectives
- Executes go-to-market strategy for target industry segments within the frame of global market segment strategy
- Represent company to customers in a professional manner at all times
- Builds and ensures frequent personal contact/relationship with specific customers
- Collaborate with other professionals to maintain standards and functionality
- Support and assist in implementing and maintaining certified management systems ascribed to by DKC such as ISO 9001. Identify training needs of personnel. Promote awareness of risks and opportunities associated with their work. Maintain an understanding of the Quality policy and how they personally contribute to meeting DKC objectives and goals
- Support and assist in implementing and maintaining the RCMS program. Identify training needs of personnel. Promote awareness of the RCMS guiding principles and Dorf Ketal's HSSE policy, objectives and goals in addition to how they can contribute to them.
- Other projects as required.
- This job has no supervisory responsibilities.
- Required Skills/Abilities:
- Excellent verbal/written communication skills, presentation skills, and problem-solving ability
- Ability to be a team player
- Ability to obtain all necessary clearances and certifications
- Skilled in Microsoft Office
- Strong problem-solving ability with customers, personnel, operations, and chemical solutions
- Ability to travel moderately to frequently
- Education/Experience:
- Bachelor’s Degree preferred, relevant work experience may be considered in lieu of degree
- 3-5 years of experience in oil and gas industry with progressive experience
- Oilfield Chemical Service experience is preferred
Company at a glance
DK Energy Services (DKES) is a leading provider of innovative chemical solutions and services to the North American oil and gas industry.
DKES is a subsidiary of Dorf Ketal Chemicals, LLC, a Dorf Ketal company. Dorf Ketal is the largest India-based manufacturer of and global leader in formulation-based specialty chemicals used in the treatment of refineries, retail fuels, petrochemical plants, and ancillary units throughout the world.
We serve more than 120 super-major, mid-major, independent, and small/local oil and gas customers. We service the Conventional/Unconventional Oil & Gas Production, Heavy Oil & Enhanced Oil Recovery, and Pipeline markets with plans to expand into Stimulation.
When our customers need solutions, we take action! In North America, we have more than 200 industry experts at four blending plants and 31 distribution sites serving Texas, New Mexico, California, and Utah in the United States as well as Alberta and Saskatchewan provinces in Canada. And we are committed to expanding our presence in North American basins and shales to meet customer growth demands.
Dorf Ketal holds more than 300 patents, including 50 U.S. patents, allowing us to develop solutions for our customers’ most difficult technical challenges, add value, and deliver reliable results.
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