Customer Care Officer Croatia

We are looking for new colleagues (m/f/d) for our Customer Care Team in Croatia. The sooner we can start together, the better!

This is a fully remote position - you can work from your home anywhere in Croatia. The successful candidate should be willing to spend the first few weeks in Essen, Germany, for onboarding and training at our DNV office before transitioning to remote work.

Our external as well as internal customers rely on you: You are responsible for the project execution in the areas of management system certification and are passionate about service and problem solving.

• You care for your customer from the quotation stage to planning the audit and issuing the certificate as result of our successfully completed service.
• You have intensive contact with our customers and work closely with our field service (auditors). You are our face to the customer.
• You can use your communication skills to discuss complex technical issues with your customer in a simple and empathetic way - together you will find a solution. An essential part of your new job is initiative and the courage to make decisions.

A customer has a challenge? If you think "challenge accepted" now, you are exactly right with us!

You will be part of a cooperative team - we stick together, help each other and pursue our common goal: unique customer.

We are there when you need us, we stand for creativity, flexibility and focus on the right things.

Cooperation is characterized by tolerance and mutual respect. We strive for diversity and inclusion at all levels of our company in terms of age, gender, nationality, experience, and mentality. Diversity and inclusion are a source of strength for DNV.

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.