Global Head of Digital Product

The Global Head of Digital Product role, reporting to Global Head of Digital Product and Technology, is to design, scale, and execute the global product vision for DLL’s digital propositions. This role will steer the shift from a traditional asset-finance infrastructure to a Product Operating Model (POM) developing digital products to serve Flow business by combining product strategy, cross-functional orchestration, and change leadership to build and scale a standardized, digital-first Flow model across markets. The role provides enterprise product leadership across a global value stream. This is a high-impact leadership role working with the markets and other business functions to develop next-generation digital offerings in DLL. You will oversee digital product development. 

The Flow model is intended to grow over time beyond today’s most straightforward, smaller-ticket transactions and increasingly apply to standardized deals with larger ticket sizes where digital execution, standardization, and automation can create value. As such, Flow should be positioned as a growth model that expands in scope, scale, and applicability as capabilities mature and market readiness increases. 

This role will also lead a cross-functional team who need to rethink how we have currently translated the regulatory requirements in policies and procedures and embedded in our processes and technology solutions. It will work with current (legacy) technologies and solutions out of the markets and will bring in  new technologies and AI solutions where needed to fill the gaps in realizing ambition of DLL business across flow, Concierge, and commercial finance.

The role will also own Asset management products as well as Rock, KYC product. Responsible for maintaining and modernizing these products and refreshing our services. 

Your Mission:

 

• Product Strategy & Vision: Define and execute the global digital product roadmap, balancing long-term strategic modernization (replatforming to cloud-native ecosystems) with high-velocity, high-ROI minimum viable products (MVPs).
• Digital Channels & Portals: Drive the digital channel evolution to a Connected Channel Ecosystem to increase business volume, maximize conversion, and reduce cost to serve. Provide leadership for digital channels to become a growth engine.
• UI / UX: Align all digital portals under a common UX framework, design language, and interaction model to deliver a consistent, intuitive, and trusted digital journey across every DLL customer and partner touchpoint based on customer-first needs discovery.
• Operational Transformation: Champion the transition to an AI-native Product Operating Model (POM), breaking down legacy silos and establishing cross-functional, highly autonomous product teams.
• Automation Leadership: Drive the commercialization and deployment of intelligent automation and Agentic AI to establish friction-free, no-touch self-service channels for volume-based finance operations.
• Stakeholder Management & Evangelism: Act as a core translator between complex technology execution and business value. Collaborate heavily with country directors, risk management, operations, and the Executive Board to align commercial goals with digital capabilities.
• Talent & Capacity Building: Lead, mentor, and scale a global team of Product Directors, Owners, and Managers. 
• Governance & Compliance: Ensure all digital products and platforms meet stringent international financial regulations, corporate governance, and regional compliance frameworks.
• Translate business goals, market opportunities, customer and partner needs, and operating priorities into a clear and prioritized product strategy. 
• Ensure product priorities and investments are guided by measurable value outcomes such as Turnaround times (such as time-to-yes, time-to-fund), cost-to-serve, digital adoption, automation, transparency, and customer/partner experience. 
• Shape the strategic evolution of Flow as a product model, starting with Fastlane and expanding over time through additional digital products and capabilities where these support DLL’s strategic objectives. 

 

 End-to-End Flow Value Stream Ownership

• Lead the design and evolution of digital proposition across the full lifecycle in scope by setting direction, priorities, guardrails, and decision principles for participating teams and stakeholders across the virtual teams, including customer/partner onboarding, contract origination, contract management, and asset sales. 
• Drive the development of a Flow model that spans key journey capabilities such as pricing, application intake, automated decisioning, FEC/KYC, documentation, booking, funding, servicing, self-service lifecycle management, and end-of-lease activities where these are part of the digital Flow journey. 
• Define product guardrails for low-touch and no-touch execution, ensuring that exceptions are deliberate, governed, and minimized over time. 

 

 

Skills and Capabilities Required:

 

•      Product leadership with experience defining product vision, strategy, roadmaps, and measurable business outcomes. 

•      Strong analytical and problem-solving capability, including the use of data to support prioritization and decision-making. 

•      Strong stakeholder leadership and influencing skills across diverse and cross-functional domain stakeholder groups. 

•      Ability to manage strategic and tactical priorities simultaneously in a transformation-heavy environment

•      Communication skills and the ability to translate complex concepts into clear and compelling narratives

•      Customer- and partner-centric mindset with the ability to shape product direction around real journey needs.

•      Change-management capability and the ability to guide implementation and adoption of new ways of working

•      Ability to work across product, process, policy, platform, and operating model simplification

•      Experience with digital product operating models, agile delivery, and product lifecycle management is strongly preferred

•      Ability to solve complex and often ambiguous cross-functional challenges by balancing customer and partner needs, commercial priorities, policy considerations, operational realities, risk and compliance requirements, data quality issues, fragmented customer journeys, and technology dependencies. 

•      Drives disciplined execution by translating strategy into prioritized actions and ensuring delivery of measurable outcomes in complex, matrixed environments through strong alignment, proactive risk management, and consistent follow through.

 

Qualification 

An Inspiring Tech Leader: You have 15+ years of experience leading large-scale product organizations, ideally navigating complex global matrix environments across financial services and FinTech.

Strategically & Financially Astute: Proven track record  of managing substantial capital budgets, building robust business cases, and mapping unit economics to prove digital ROI.

An Expert Communicator: You are comfortable presenting to executive boards, influencing cross-functional global leaders, and aligning diverse markets under a singular, unified digital vision.

 

Success Measures

Measurable progress on the value and performance outcomes associated with the Flow proposition, in: 

• Improvements in turnaround time, cost-to-serve, degree of automation, digital adoption, and customer/partner experience.
• Standardization reduced manual handling, improved workflow transparency, and stronger implementation and adoption across the lifecycle in scope.
• The ability to scale the Flow model over time, starting with Fastlane and maturing toward broader applicability, including larger standardized deal segments where appropriate. 

 

All members enjoy

 

• Work-Life Balance: Flexible working, including hybrid, designed to support you at every stage of life.

• Global and Inclusive Culture: A global and inclusive culture where your unique background and perspectives are valued.

• Two volunteering days: Two working days to contribute to charities and your community.
• Comprehensive Benefits: Health, wellness, and financial programs and industry leading holiday package.

• Professional Growth: Access to training, mentorship, tuition reimbursement, and career development programs tailored to your goals. 

• Click this link to look at the benefits in your region.

 

Choose Wellbeing

 

At DLL, we recognize that investing in member wellbeing is essential for creating an inclusive and supportive work environment. This not only promotes personal and professional growth but also boosts productivity, engagement, and overall success. We focus on the following:

 

• Supporting Members During Moments That Matter: We provide dedicated support resources to help you navigate significant events in your work, your lifestyle, and your personal moments.

• Implementing Global Wellbeing Programs: We carefully select and implement programs that enhance our members’ experience.

• Embedding Wellbeing in Everything We Do: We integrate wellbeing into all our practices and policies to ensure it is a fundamental part of our culture.

  

Good to know: 

 

• The selection process may involve an assessment.

• For more information, please contact Willem Hessels, Regional Talent Acquisition Manager via [email protected]

 

 

DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and an inclusive work environment. 

 

We are dedicated to ensuring our hiring process is accessible to all. If you require accommodation at any stage, please inform your HR Partner.

DLL, a great place to build your career

DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world’s largest financial companies. Join our community of over 6.000 members from 75 nationalities! At DLL, our unique culture — shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us — is at the heart of everything we do.

We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive.

You’ll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility.

Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions.

Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we’ll “Partner for a better world” to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL. 

Join us in Partnering for a better world!