IT Support Specialist

Your Mission
Dixa is looking for an IT Support person to be the go-to for all things IT across the company. You'll keep our tools, hardware, and systems running smoothly, support colleagues with their day-to-day tech needs, and help us continuously improve how IT works at Dixa.

This role is flexible by design: we're open to a student assistant working 2–3 days/week alongside their studies, a part-time IT support specialist, or a full-time entry-level software engineer who wants to combine hands-on IT support with some development work. Tell us what setup fits you, and we'll shape the role around it.

We're looking for someone structured, service-minded, and energized by helping others. You don't need to check every box below — we're open to different backgrounds and levels of experience.

• Currently studying (or recently graduated) in IT, Computer Science, or a related field — or equivalent hands-on experience.
• Genuinely enjoys helping people solve tech problems, with strong communication skills and a service-minded attitude.
• Proactive, "go-do" mindset — you notice what needs fixing and take action.
• Comfortable with common IT systems and tools (Google Workspace, device management tools, ticketing systems); JumpCloud or similar MDM experience is a plus.
• Organized, detail-oriented, and able to manage multiple requests at once.
• For the dev-inclined: some programming experience or coursework (any language) and an interest in growing as a software or site reliability engineer.
• Fluency in English; Danish is a plus but not required.
• Available on-site in Copenhagen 2–3+ days per week (depending on track).

What You'll Be Doing

IT Support & Operations (core to all tracks)

• Be the first point of contact for internal IT queries — troubleshooting hardware and software issues via our support ticketing system, Slack, email, and in person.
• Provide onsite support for Copenhagen-based employees, and remote support for colleagues in our other office locations.
• Ensure smooth IT operations during company events (town halls, all-hands, office activities).
• Maintain and improve IT documentation — guides, FAQs, and internal processes.

Systems & Device Management

• Help administer our core IT stack, including Google Workspace, JumpCloud, Slack, and related tools.
• Support user account management: provisioning, permissions, and terminations.
• Ensure all company devices (macOS and Windows) are enrolled, updated, and secure.
• Manage wifi connectivity and conference room systems across offices.

Onboarding & Offboarding

• Set new hires up for success — equipment, access, and tools ready from day one.
• Handle offboarding: equipment return, access revocation, account closure.
• Continuously refine the on/offboarding experience based on employee feedback.

IT Tool Stack & Procurement

• Keep an organized overview of IT subscriptions, licenses, contract renewals, and vendor relationships.
• Support procurement of new hardware and software.
• Help maintain the internal IT budget together with your manager.

Continuous Improvement

• Spot opportunities to optimize our IT setup — network performance, equipment lifecycle, workflows.
• Support broader IT and infrastructure projects as they come up.

For candidates with a software engineering interest:
If you're an entry-level developer looking to combine IT support with hands-on coding experience, part of your time can be allocated to development work — for example, internal tooling, automation of IT/support workflows, or contributing to engineering projects. We'll tailor the split based on your skills and interests. What's In It for You

• Real ownership and autonomy from day one, in a fast-scaling SaaS company.
• Hands-on experience across IT operations, systems administration, and (optionally) software development.
• A clear growth path — potential to move into a full-time IT or engineering role as you build your expertise.
• Flexible working hours that can fit around studies or other commitments.
• A collaborative, international team where your input matters.
• Subsidized lunch on office days.