Assistant Store Manager (Williamsburg)
About this role
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
The Assistant Store Manager (ASM) plays a key role in supporting the Store Manager and leading the store team. This role is designed to prepare future Store Managers by offering hands-on leadership experience and strategic partnership across all areas of store operations. The ASM helps drive business results, elevate the customer experience, and foster a culture of collaboration, development, and excellence.
At Diptyque, we believe in leading with purpose and passion. The ASM sets the tone on the floor, inspires the team, and helps create a welcoming and luxurious environment for both clients and colleagues.
Please note: This job description is not exhaustive and may evolve based on business needs.
Key Responsibilities
Client Experience & Sales Performance
Lead by example in delivering exceptional client service and luxury experiences
Support CRM initiatives and help achieve client engagement targets
Analyze store performance and partner with the Store Manager to identify opportunities and drive results
Contribute to weekly and monthly business reviews and reporting
Team Leadership & Development
Motivate and coach the team in the Store Manager's absence
Support onboarding, training, and ongoing development of team members
Help facilitate daily briefings and communicate store goals clearly
Foster a culture of feedback, recognition, and continuous learning
Store Operations & Merchandising
Oversee daily operations including opening/closing procedures, cash handling, and adherence to company policies
Support inventory management, product allocation, and stock optimization
Execute visual merchandising strategies and provide feedback based on sell-through
Maintain a clean, organized, and brand-aligned store environment
Brand Stewardship & Communication
Embody Diptyque's values in grooming, storytelling, and client interactions
Ensure the team reflects the brand's luxury positioning and service standards
Communicate brand updates, product launches, and market insights to the team
Attend meetings and calls in the Store Manager's absence
Safety & Confidentiality
Protect confidential company and client information
Support safety protocols and emergency procedures
Partner with leadership to address team concerns and maintain a safe, inclusive workplace
Any other tasks as assigned from time to time by any manager
Qualifications
Minimum 3 years of retail management experience, preferably in luxury or beauty
Strong understanding of retail KPIs and business acumen
Proven ability to lead teams and deliver exceptional client experiences
Excellent communication, organization, and time management skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Passion for fragrance, beauty, and luxury retail
* Flexibility to work evenings, weekends, and holidays as needed
Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.
The salary offered will be determined based on candidates' relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.
Diptyque is committed to diversity in all its forms and considers each application carefully.
Company at a glance
The diptyque story began in Paris at 34 boulevard Saint-Germain with, at its heart, three friends driven by the same creative passion. Christiane Gautrot was an interior designer, Desmond Knox-Leet, a painter, and Yves Coueslant, a theater director and set designer. The first two collaborated designing fabrics and wallpaper for Liberty and Sanderson.
They were joined by the third in 1961 and opened a shop to display their designs. Yves became the administrator and consultant; Desmond and Christiane were the artistic soul. Bit by bit, with finely honed taste, the trio transformed the site into a one-of-a-kind setting, a kind of stylish bazaar where one found surprising articles unmatched in Paris, mined and conveyed home by the trio over the course of their travels.
Top Benefits
- Bonus Potential
- Competitive Benefits
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