Manager, Customs Clearance & Bonded Warehouse

About us

DHL Supply Chain is the world’s leading logistics provider. Combining management and value-added services with our customized, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage.

Responsibilities

• Lead and manage customs clearance and bonded warehouse operations across assigned customers and sites.
• Ensure import, export, temporary import–re-export, bonded warehouse, and other customs activities are completed accurately and within agreed timelines.
• Maintain full compliance with Vietnamese customs regulations, tax requirements, licensing conditions, customer requirements, and DHL policies.
• Manage customs declarations, HS code classification, customs valuation, certificates of origin, permits, and supporting documentation.
• Coordinate with Customs authorities, government agencies, customers, transport teams, warehouse operations, and external service providers.
• Oversee bonded inventory control, including goods receipt, storage, movement, reconciliation, reporting, and customs liquidation.
• Ensure physical inventory and customs records are accurate and fully aligned.
• Establish and monitor operational KPIs, service levels, productivity, cost, compliance, and customer performance.
• Identify customs and bonded warehouse risks and implement preventive and corrective action plans.
• Lead customs audits, inspections, post-clearance reviews, and internal compliance assessments.
• Develop and maintain SOPs, work instructions, control procedures, and document-retention standards.
• Drive process improvement, system enhancement, automation, and standardization across customs and bonded warehouse operations.
• Manage operating budgets, third-party costs, productivity, and profitability within the assigned scope.
• Lead, coach, and develop customs specialists, warehouse supervisors, and operational employees.
• Support business development, solution design, customer implementation, and regulatory assessment for new opportunities.

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, International Trade, Customs, Business Administration, or a related field.
• Minimum 5 years of relevant experience in customs clearance, international trade, or bonded warehouse operations.
• At least 2 years of experience in a supervisory or managerial role.
• Strong knowledge of Vietnamese customs regulations, import and export procedures, bonded warehouse requirements, and trade compliance.
• Practical experience in customs declarations, HS code classification, customs valuation, certificates of origin, permits, and customs audits.
• Experience managing bonded inventory, customs reconciliation, reporting, and liquidation processes.
• Experience working with Customs authorities, customers, brokers, transport providers, and warehouse teams.
• Knowledge of customs declaration systems, warehouse management systems, and ERP platforms.
• Experience in contract logistics, freight forwarding, manufacturing, or multinational supply chain operations is preferred.
• Professional customs certification or customs-agent qualification is an advantage.
• Good command of written and spoken English and Vietnamese.

Job Skills Profile

• Customs clearance and trade compliance
• Bonded warehouse operations and inventory control
• Vietnamese customs regulations and procedures
• HS code classification and customs valuation
• Import and export documentation
• Customs audit and risk management
• SOP and compliance-control development
• Operational and financial performance management
• Data analysis and structured problem-solving
• Process improvement and system implementation
• Customer and government stakeholder management
• Leadership, coaching, and people development
• Communication, negotiation, and presentation skills
• Strong attention to detail, integrity, and accountability