Service Manager
About this role
Greater Boston Area | High-Volume Import Dealership
A growing, customer-focused automotive dealership is seeking an experienced Service Manager to lead a high-performing service department. This is an outstanding opportunity for a proven leader who is passionate about customer satisfaction, employee development, operational excellence, and profitability.
Responsibilities
- Lead and manage all aspects of dealership service operations
- Drive customer retention and CSI performance
- Recruit, train, develop, and retain service advisors and technicians
- Monitor and improve productivity, efficiency, and profitability
- Ensure compliance with manufacturer and dealership standards
- Maintain effective workflow, scheduling, and repair order management
- Collaborate with parts, sales, and leadership teams to achieve dealership objectives
Qualifications
- Minimum 3 years of automotive service management experience
- Track record of improving CSI, employee performance, and departmental profitability
- Strong leadership, communication, and organizational skills
- Experience in a high-volume dealership environment preferred
- Reynolds & Reynolds, CDK, or similar DMS experience a plus
- Valid driver's license and clean driving record
What We Offer
- Competitive compensation package with performance incentives
- Health, dental, and vision insurance
- 401(k) with company match
- Paid vacation and holidays
- Professional development and advancement opportunities
- Supportive, team-oriented work environment
If you are a results-driven leader looking for an opportunity to make an impact with a successful and growing organization, we encourage you to apply today.
Equal Opportunity Employer.
Company at a glance
Digital HQ is a modern marketing and communications agency built for the B2B brands shaping what’s next in tech, finance, health, manufacturing, and beyond.
We help companies show up and scale. That means sharp strategy, creative that actually connects, and content designed for decision-makers and the communities around them.
From executive visibility to brand storytelling to social-first campaigns, we work as an embedded partner to in-house teams who want traction, not just talk.
Founded by senior marketers who’ve been on both the agency and brand side, we know what it takes to win attention, earn trust, and prove impact in complex industries. Whether you're aiming to drive pipeline, change perception, or just figure out what the heck to post on LinkedIn, we're your people.
Top Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid vacation
- Paid holidays
- Professional development
- Advancement opportunities
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