Customer Experience Administrator
About this role
This role involves working with the Customer Relations Team to ensure accurate and timely response and logging of all feedback received. Carefully respond to and action GDPR requests. Responsible for collating and reporting figures for the Customer Relations Team.
Hours: Monday - Friday, 8:30am - 5:30pm
Location: Teddington or Clapham Junction
Salary: £28,000
Key Responsibilities:
Monitor online review sites, receive, register and respond to all incoming feedback including:
- Google Reviews
- Trust Pilot
- All Agents
- Customer Experience forms
Add review testimonials to Google sheet for marketing.
Responsible for producing monthly figures including feedback and team stats.
Respond to and accurately action GDPR requests to be unsubscribed or removed from our database.
Assist Customer Relations Team with complaint files where needed.
Assist in developing and documenting best practice for the team.
Research new rating sites and make recommendations for additional monitoring.
Provide support to Help & Advice teams when required.
Requirements
Passion for customer service and upholding our service standards.
Confidence to work as part of a busy team, dealing with colleagues at all levels.
Excellent timekeeping and absence record.
Enthusiastic, ‘Nothing is too much trouble’ attitude.
Smart, well presented – uphold dress code.
Ambassador for the company, always acting in the best interest of the company.
Skills
Confident, with excellent communication skills, using telephone as first point of contact.
Good writing skills.
Ability to maintain confidentiality in all dealings and correspondence.
Highly organised & able to prioritise a varied workload.
Able to work under pressure with excellent attention to detail.
Flexible approach to work particularly during busy periods.
Has a professional approach, demonstrating high levels of integrity.
Able to demonstrate initiative along with a ‘can do’ approach.
What We Offer:
- Progression: Fast-track growth within the property industry, with clear development pathways.
- Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way.
- Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
- Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
- Additional Perks: Pension contribution, beauty and fitness discounts, season ticket loan, cycle-to-work scheme, and enhanced maternity/paternity leave.
- Give Back: Paid day off to volunteer at a charity of your choice.
Company at a glance
As the fastest growing independent Estate Agent in London with over 100 offices in the best locations across the capital, we have exciting opportunities for driven and motivated individuals who want to build a rewarding and lasting career with us.
Whether you’re a school leaver who has decided university is not right for you, a recent graduate, you’re contemplating a career change, or looking for flexibility to match your life circumstances, we have opportunities and coaching support suited to you.
Our training, development and support is legendary - including the opportunity to gain industry recognised Apprenticeships and professional qualifications - and after building experience in sales, lettings or in our growing property management team, we’re immensely proud that over 90% of our managers have grown their careers with us.
With the best located offices, industry leading teams, and continued investment in the business and in our people, we’d love to talk. Contact us in confidence on 0207 490 7709 or [email protected].
Top Benefits
- Fast-track growth
- Comprehensive training
- Industry qualifications
- 25 days annual leave
- Birthday day off
- Wellbeing programs
- Team social events
- Pension contribution
- Beauty and fitness discounts
- Season ticket loan
- Cycle-to-work scheme
- Enhanced maternity/paternity leave
- Paid volunteer day
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