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Dermatouch

Customer Experience Executive

Ahmedabad · On-site
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About this role

Key Responsibilities

- Engage with customers through calls, emails, WhatsApp, surveys, community platforms, and chat channels.
- Collect, analyze, and interpret customer feedback to improve overall customer experience.
- Build and manage customer communities to encourage engagement, advocacy, and feedback sharing.
- Coordinate customer participation in new product launches, beta testing, product trials, and feedback programs.
- Monitor online reviews, social media conversations, and brand sentiment across platforms.
- Gather Voice of Customer (VoC) insights and collaborate with Product, Marketing, R&D, and Customer Support teams for continuous improvement.
- Identify customer pain points, trends, and opportunities to enhance customer journeys and retention.
- Prepare reports, dashboards, and actionable recommendations for stakeholders.
- Work closely with internal teams to ensure timely resolution of customer concerns and implementation of feedback.

Requirements

Requirements

- 1–3 years of experience in Customer Experience, Customer Success, Community Management, ORM, or Customer Support.
- Strong verbal and written communication skills.
- Experience in collecting and analyzing customer feedback and customer behavior data.
- Familiarity with CRM, customer engagement, survey, and community management tools.
- Ability to identify trends, generate insights, and drive customer-centric initiatives.
- Experience in product feedback collection, user testing, or community engagement will be an added advantage.

Key Skills

1. Customer Experience Management
2. Community Building & Engagement
3. Customer Feedback Management
4. Voice of Customer (VoC)
5. Online Reputation Management (ORM)
6. Social Listening
7. Sentiment Analysis
8. Customer Retention
9. Product Launch & Beta Testing Coordination
10. Customer Advocacy
11. Reporting & Analytics


Company at a glance

Everyone encounters various skin issues related to Acne, Scars & Marks, Pigmentation, Dark Circles, Dry & Dull Skin, Sensitive Skin, Damaged Skin! Covering skin issues with make-up and toxic cosmetics can adversely affect skin health, eventually lowering one’s confidence and self-esteem.

Even though we are overly exposed to the sun & pollution, facing hormonal imbalances, or stressed with lifestyle habits, We all deserve to have glowing and healthy skin!

DERMATOUCH specializes in DERMOCOSMETICS. We are committed to provide skin safe formulations infused with clinically proven actives to address various issues of skin and own a significant space in consumers’ skincare rituals.
Our wide array of products give you a supple, healthy, and even toned complexion while eliminating skin problems!

Our Vision

DERMATOUCH has the vision to be the most preferred dermocosmetics skincare regimen brand to help customers achieve flawless skin irrespective of complexion.

Our Core Values - Transparency, Simplicity, Respect, Results

Our Purpose

Go Beyond Your Appearance & Shift the focus from - #fairtoflawless!
There is an age-old and coetaneous obsession with the fair complexion for being recognized as adorable and admirable.

We believe that now we should shift the focus from fair to flawless skin. Hence, we have curated skin safe formulations to address skin impurities and problems to help our consumers achieve flawless skin irrespective of complexion.

Nourish your skin effortlessly in the best possible way with DERMATOUCH!

Founded2021
Team Size51-200 employees
WorkspaceOn-site
IndustryPersonal Care Services
Location
Ghatlodiya Taluka, Gujarat, India
Websitedermatouch.com
LinkedInLinkedIn

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