Customer Care Executive
About this role
Handle inbound & outbound calls, WhatsApp, and emails professionally and empathetically
Address customer queries related to product usage, order status, returns, payments, etc.
Coordinate with logistics and warehouse teams for order dispatch, delivery, and returns
Log customer feedback and escalate unresolved issues to relevant teams.
Maintain daily records of interactions using CRM or ticketing tools
Assist in RTO/replacement follow-ups, delivery concerns, and refund-related queries
Educate customers about Dermatouch products and skincare routines
Ensure first-contact resolution and drive customer satisfaction (CSAT)
Requirements
Graduate or Diploma in any discipline
1–3 years of experience in a customer support/customer success role (D2C or eCommerce preferred)
Excellent communication in English and Hindi (knowledge of regional languages is a plus)
Ability to work in evening/night shifts and weekends (if required)
Proficiency in handling CRM tools, Excel, WhatsApp Business, and Email
Patience, problem-solving skills, and a customer-first mindset
Company at a glance
Everyone encounters various skin issues related to Acne, Scars & Marks, Pigmentation, Dark Circles, Dry & Dull Skin, Sensitive Skin, Damaged Skin! Covering skin issues with make-up and toxic cosmetics can adversely affect skin health, eventually lowering one’s confidence and self-esteem.
Even though we are overly exposed to the sun & pollution, facing hormonal imbalances, or stressed with lifestyle habits, We all deserve to have glowing and healthy skin!
DERMATOUCH specializes in DERMOCOSMETICS. We are committed to provide skin safe formulations infused with clinically proven actives to address various issues of skin and own a significant space in consumers’ skincare rituals.
Our wide array of products give you a supple, healthy, and even toned complexion while eliminating skin problems!
Our Vision
DERMATOUCH has the vision to be the most preferred dermocosmetics skincare regimen brand to help customers achieve flawless skin irrespective of complexion.
Our Core Values - Transparency, Simplicity, Respect, Results
Our Purpose
Go Beyond Your Appearance & Shift the focus from - #fairtoflawless!
There is an age-old and coetaneous obsession with the fair complexion for being recognized as adorable and admirable.
We believe that now we should shift the focus from fair to flawless skin. Hence, we have curated skin safe formulations to address skin impurities and problems to help our consumers achieve flawless skin irrespective of complexion.
Nourish your skin effortlessly in the best possible way with DERMATOUCH!
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