Remote Communications Specialist
About this role
Responsibilities
- Promptly answering incoming calls. Providing high-quality customer service. Troubleshooting and resolving customer issues, including technical problems, and billing questions.Following up with customers to ensure their issues have been resolved to their satisfaction Meeting specific performance targets, such as call volume, customer satisfaction ratings, and sales targets. Maintaining accurate records of customer interactions, including notes on customer issues and resolutions. Updating customer information, including contact details, account information, and preferences. Assisting customer with making Reservations. Upselling and cross-selling additional products or services to customers in some cases. Adhering to company policies, procedures, and protocols, including data protection regulations and compliance requirements. Conducting arrival checks for each hotel shared within the team Updating voucher bookings and making reservations from the previous day
Requirements
- Attention to detail with high level of accuracy.
Ability to work under pressure with high volumes of call.
Self-starter with ability to work with minimal supervision.
Ideally, experience working in a reservations type role, but more so in a call center environment managing volume calls.
Excellent phone etiquette.
Professional approach with sensitive data.
Reliable and flexible to the needs of the business.
Excellent comprehension of the English language both verbal and written
Work Arrangement
- Work Setup: On-site
- Work Hours: Rotating roster, should complete nine (9) hours work, inclusive of one (1) hour lunch break.
Why you should join our team!
Leaves entitlement, HMO and life insurance upon hire!
Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!
At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.
Company at a glance
Partners in building your dedicated, remote team.
At Deployed, you’re in control of your team. We’re completely transparent and focused on helping you reduce overheads – but without compromising on quality.
Our extensive experience means you get better local advice and guidance, and ongoing support ensures your goals are realised.
Top Benefits
- Leaves entitlement
- HMO
- Life insurance
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