Sales Advisor 5 months FTC
About this role
Job Title: Sales Advisor
Location: London
Reports to: Store Manager
Contract: 5 Months FTC Part-time & Full Time
- Previous experience within luxury, premium fashion or premium lifestyle retail.
- Strong clienteling skills with evidence of building and retaining a client book.
- Proven ability to achieve and exceed sales targets.
- Excellent communication and relationship-building skills.
- Passion for luxury service and creating memorable client experiences.
- Strong commercial awareness and understanding of retail KPIs.
- Positive, proactive and solutions-focused mindset.
- Right to work in the UK
Client Experience and Clienteling
- Deliver a personalised luxury client experience from first interaction through to post-purchase follow-up.
- Build and maintain a strong portfolio of clients through proactive outreach, appointment booking and relationship building.
- Develop long-term client relationships that drive loyalty, repeat business and referrals.
- Execute meaningful clienteling activities including follow-up calls, messages, event invitations and VIP outreach.
- Create memorable experiences that exceed client expectations and strengthen emotional connection to the brand.
- Capture and maintain accurate client information within CRM systems.
Brand Storytelling & Product Expertise
- Become an expert in the DeMellier brand story, craftsmanship, materials, sustainability commitments and charitable initiatives.
- Bring products to life through authentic storytelling rather than transactional selling.
- Confidently communicate the design inspiration, functionality and craftsmanship behind each collection.
- Stay informed on new launches, seasonal collections and key business priorities.
Represent the brand consistently through appearance, communication and behaviour.
- Achieve commercial success by consistently achieving and exceeding individual sales targets and key performance indicators, building lasting client relationships that support long-term brand loyalty and growth.
- Drive performance across: Conversion Rate, Average Transaction Value (ATV), Units Per Transaction (UPT), CRM Capture and Repeat Purchase Rate
- Identify opportunities to maximise sales through thoughtful product recommendations and styling solutions.
- Use commercial awareness and client insights to contribute to business growth.
- Take ownership of personal performance and actively seek opportunities to improve results.
Team & Store
- Support the smooth day-to-day operation of the store.
- Maintain exceptional visual merchandising and housekeeping standards.
- Contribute positively to team culture and support colleagues in achieving store goals.
- Act as a visible and energetic presence on the shop floor.
- Support store events, client appointments and brand activations.
- Annual leave package increases the longer you stay with us
- Enhanced company maternity policy
- Employee Discount: 50% off Stock and up to 90% off Seasonal Sample Sales
- Gift DeMellier bag on successful probation
Company at a glance
DeMellier is a fast-growing award-winning contemporary handbag brand based in London. It was named a 2016 Brand of Tomorrow and won the 2018 Emerging Talent Award by Luxury British Association WALPOLE, recognising its commitment to innovation, craftsmanship and the highest standards of quality. DeMellier handbags have become a favourite among strong women all over the world, including celebrities such as Beyoncé, Emily Blunt and January Jones among others.
DeMellier was founded by Mireia Llusia-Lindh. Mireia was born in Barcelona and after having lived in a number of different cities she settled in London, which she now calls home. She attended university in Barcelona and Switzerland and received an MBA from Harvard Business School. She further developed her business skills and passion for fashion working as a strategy advisor to numerous consumer and luxury goods firms such as Burberry and LVMH. Mireia launched DeMellier with the mission to design in a new way, create products that women would treasure but that would also empower them while giving back through the brand's permanent charity initiative.
All DeMellier handbags are handcrafted in the south of Spain by local artisans using the finest Italian and Spanish materials and for every bag purchased DeMellier funds lifesaving vaccines and treatments aimed to save the life of a child in need through their permanent charity initiative 'A Bag, A Life' in collaboration with SOS Children's Villages and local vaccine providers.
Top Benefits
- Annual Leave Package
- Enhanced Company Maternity Policy
- Employee Discount
- Gift DeMellier Bag On Successful Probation
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