Call Center Quality Assurance Specialist

Location
Cairo
Workplace
On-site

About this role

  • Monitor and evaluate inbound and outbound calls, chats, and emails.
  • Conduct quality audits using established scorecards and quality standards.
  • Provide constructive feedback and coaching recommendations to agents
  • Collaborate with Training, Operations,
  • Identify trends, performance gaps, and training needs.
  • Prepare quality reports and present findings to management.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Participate in calibration sessions to maintain scoring consistency.


  • Requirements

    Bachelor's degree in Vet, Pharmacy.
    1–3 years of experience in Quality Assurance.
  • Strong analytical and problem-solving skills.
  • Excellent communication and coaching abilities.
  • Proficiency in Microsoft Excel and reporting tools.
  • Ability to work with quality monitoring systems and CRM platforms.
  • Strong attention to detail and organizational skills
  • Experience in healthcare, pharmacy

    Benefits

  • Competitive salary.
  • Monthly performance bonus.
  • Medical and social insurance.
  • Career development and training opportunities.
  • Professional and supportive work environment.


  • Tired of cold applications?

    Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

    Know someone who'd be great for this?

    Top Benefits

    • Competitive Salary
    • Monthly Performance Bonus
    • Medical Insurance
    • Social Insurance
    • Career Development
    • Training Opportunities
    • Professional And Supportive Work Environment