Seasonal Part-Time, UGG ( 12 hrs )

Summary

Our Sales Associates are key to the success of our stores. As a Sales Associate, your role is to create the best possible customer experience by actively listening to each customer and responding to their needs with recommendations and up-to-date product knowledge. You will also communicate UGG’s sustainability initiatives and social and ethical commitments to our customers, while sharing your love and passion for our products. As a Sales Associate, you will be part of a dynamic team, working together to achieve business goals.

The Position

As a UGG Sales Associate, you create personalized shopping experiences for our customers that encourage brand loyalty. You understand the importance of following our service training program and greet customers promptly and courteously when they enter the store. You ensure that all customer questions are answered accurately before they leave the store.

You provide exceptional service from start to finish, including explaining our return policy. You maintain a positive and cheerful attitude with customers and team members and promote the image of both the store and the brand in all interactions, including adhering to the dress code. You provide excellent customer service both to customers in the store and to those who call.

As a Sales Associate, you understand that your responsibilities extend beyond the sales floor. You know how to operate the cash register, handle money, check inventory daily, and ensure that products are in stock and available to customers. You also ensure that products are displayed according to visual merchandising standards.

In addition, you maintain a clean and well-organized stockroom and break area, including daily vacuuming, sweeping, and dusting. You work with a strong focus on safety and respond to theft in accordance with our policies. As a UGG Sales Associate, you understand that you are an integral part of a team; you arrive at work on time and inform your Store Manager in advance if you are going to be late or absent.

Core Competencies

• Delivering the highest level of customer service in accordance with our service training program
• Prioritizing brand and product knowledge during customer interactions
• Communicating effectively with customers, team members, supervisors, and company representatives
• Actively contributing to the team and successfully collaborating to achieve goals
• Ability to multitask in a fast-paced and dynamic work environment
• Taking a solution-oriented and professional approach to challenging situations

Who You Are

• You are a strong communicator who represents the vision and mission of UGG and Deckers Brands
• You are a motivated team player and self-starter
• You have a problem-solving mindset and approach challenges with flexibility

We’d Love to Hear From You If You:

• Have experience in retail
• Are fluent in German and English

What You Can Expect From Us

• Various perks, discounts, and volunteering opportunities: Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of great benefits and perks.
• Growth and development: Our company is built around the idea of pursuing your passion. That’s why we offer extensive opportunities and support for personal and professional development, including a global mentoring program.
• Uniform allowance, including 1 pair of shoes per season

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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