About this role
We are hiring a Retention Team Leader/Manager for one of our clients in the Forex trading industry based in Dubai, UAE.
About Our Client
Our client is a well-established Forex trading company based
in Dubai, operating in a fast-paced and highly regulated financial
services environment. The company is known for its strong focus on
technology-driven solutions, customer-centric operations, and compliance with
international regulatory standards. With a growing presence in the region, they
offer innovative trading services and a dynamic workplace that encourages
performance, growth, and collaboration.
Key Responsibilities
- Lead and manage the daily
operations of the UK/English Desk retention team
- Coach and mentor team members to
achieve retention, deposit, and revenue targets
- Monitor team KPIs and implement
performance improvement strategies
- Drive client retention initiatives
and maximize customer lifetime value
- Support the team with objection
handling and complex client cases
- Maintain a high-performance
culture through continuous coaching and leadership
Requirements
- Minimum 4 years of experience in
the Forex trading industry
- Minimum 2 years of experience
leading or supervising a retention team
- Previous experience as a Retention
Team Leader, Senior Retention Agent, or Acting Team Leader is preferred.
High-performing Senior Retention Agents with leadership experience are also
encouraged to apply
- Mandatory experience managing the
UK/English Desk within the Forex trading industry
- Mandatory experience retaining UK
Forex trading clients
- Strong understanding of client
retention strategies, reactivation campaigns, objection handling, deposit
generation, and revenue optimization
- Proven ability to coach, mentor,
motivate, and develop high-performing retention teams
- Strong analytical skills with
experience monitoring KPIs and implementing performance improvement plans
- Excellent verbal and written
English communication skills
Benefits
- Competitive Salary
- Employee Benefits as per the UAE Labor Law
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