About this role
Job DetailsJob Location: SEATTLE, WA 98134Salary Range: $60,000.00 - $70,000.00 Salary/yearThis position is on a base annual salary + commission plan. Base Salary is dependent on experience.
DCG ONE is one of the largest privately held marketing service providers in the country. Based in Seattle, with locations in NYC and Maryland, we help companies deliver their brand worldwide through creative, print, and fulfillment services.
ABOUT THE ROLE
The Inside Sales position at DCG ONE is responsible for maintaining, enhancing, and growing relationships with clients across both established and new accounts.
We are seeking a candidate who can proactively consult with clients on best practices, identify opportunities for improvement, and collaborate closely with our internal account support teams. While our service offering is expansive, this role will focus largely on print production solutions.
If you have sales experience, excel in relationship management, and are looking to join a rapidly growing company, we invite you to apply!
BENEFITS
Paid Time Off
Medical, Dental, Vision
Life/AD&D Insurance
401(k) with matching
Accident Insurance
FSA, HSA
9 Paid Holidays
Monthly Cookie Days!
RESPONSIBILITIES
Exercise a high degree of discretion to successfully manage relationships with multiple customers and business units.
Participate in customer strategic business reviews.
Develop and deliver project pricing.
Direct and participate in project management.
Demonstrate technical aptitude by being able to respond to customer’s technical inquiries regarding service or by being able to locate to the proper channel or resource.
Act as a subject matter expert on custom product features for accounts.
Conduct regular scheduled customer meetings as appropriate for each account.
Build and establish lasting relationships and achieve trusted status with the customers to help them realize their definition of success.
Play a transactional role in the invoicing process, process quotes, POs, invoices, etc.
Report regularly on KPIs including product adoption, revenue growth, etc.
Update accounts and contact records for accounts to ensure accurate reporting.
Identify areas for improvement in the customer experience both in our product and processes.
Interface with other departments through written and verbal communications to handle customer situations, problems, and questions.
Perform quality checks through-out production process as needed.
Distribute all necessary paperwork to the appropriate departments.
Coordinate any mid-stream production changes with production leads and update all necessary paperwork.
Reconciles & bills all orders in a timely fashion to support invoicing.
Performs other duties as assigned.
QUALIFICATIONS
At least five (5) years of experience in sales or project management
Some level of knowledge of print production (1-2 years minimum)
Experience in the broader marketing industry is preferred.
ESSENTIAL ABILITIES
Problem Solving/Analysis
Results Driven
Customer/Client Focus
Strong Written and Oral Communication Skills
Initiative
Organizational Skills
Collaboration and Teamwork Orientation
Learning Orientation
Flexibility
PHYSICAL REQUIREMENTS
Prolonged sitting and extensive data entry and typing
Minimal lifting of office equipment and supplies
May be required to frequently lift up to 30 lbs
Hand dexterity and strength
Flexibility in work hours may be required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT
This position is predominantly held in a clerical environment but will need to work also on the production floor in an industrial warehouse setting.
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Equal Employment Opportunity & At-Will EmploymentDCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status or any other considerations made unlawful by Federal, State or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.
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