GOVERNMENT SERVICES OPERATIONS COORDINATOR

Job DetailsJob Location: UPPER MARLBORO, MD 20774Salary Range: $50,000.00 - $55,000.00 Salary/yearDCG ONE is one of the largest privately held marketing service providers in the country. Based in Seattle, with locations in NYC and Maryland, we help companies deliver their brand worldwide through creative, print, and fulfillment services.

ABOUT THE ROLE

The Government Services Operations Coordinator plays a critical role in supporting and executing day-to-day operational workflows for government print and mailing programs. This position is responsible for ensuring accurate job setup, reporting, production releases, and invoicing while serving as a key point of coordination between clients, production teams, and internal stakeholders.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, deadline-driven environment. They can effectively manage multiple priorities, resolve issues proactively, and communicate clearly with both internal teams and clients.

If you have experience in operations, project coordination, production environments, or other detail-focused administrative roles, we encourage you to apply!

BENEFITS

Paid Time Off

Medical, Dental, Vision

Life/AD&D Insurance

401(k) with matching

Accident Insurance

FSA

9 Paid Holidays
Monthly Cookie Days!

RESPONSIBILITIES

Generate and distribute daily production and mailing reports (e.g., DMCS, VA programs)
Maintain accurate tracking of job status, quantities, and completion metrics
Identify and resolve discrepancies in production, mailing, and reporting data
Communicate status updates and reporting outputs to internal teams and external clients
Create daily production releases outlining job requirements, priorities, and quantities
Coordinate across QC, digital print, and mailing teams to ensure timely execution
Monitor job progress and proactively address issues (e.g., missing files, delayed jobs)
Support end-of-day reconciliation and reporting of completed and outstanding work
Prepare and compile invoicing packages for government clients
Generate invoices, collect and validate supporting documentation, and ensure invoicing accuracy and adherence to strict deadlines
Investigate and resolve operational issues (e.g., data mismatches, missing or delayed jobs, and duplicate or erroneous mailings)
Escalate complex or high-risk issues to leadership as needed
Recommend process improvements where feasible within system constraints
Serve as a point of contact for government clients and provide guidance to internal teams on job requirements and reporting needs

QUALIFICATIONS

1+ years of experience in project coordination, operations, or production environments
Strong data entry and reporting proficiency
Experience working with Microsoft Excel (formulas, data validation, and tracking)
Ability to manage multiple deadlines in a fast-paced environment
Experience in print, mailing, or production environments is preferred
Familiarity with ERP/workflow systems (e.g., PACE, Veracore, or ShipStore) is preferred
Experience with government contracts or regulated workflows is preferred
Will be required to complete and pass a Public Trust Security Clearance

ESSENTIAL ABILITIES

Strong Organizational Skills

Initiative and Independence

Self-Motivation

Customer/Client Focus

Attention to Detail

Time management

Written and Oral Communication Skills

Presentation Skills

Ability to Motivate and Influence

Problem Solving/Analytical Skills

Technical Skills

Results Driven

Multi-Tasking and Prioritizing Skills

Collaboration and Teamwork

Flexibility & Adaptability

PHYSICAL REQUIREMENTS

Prolonged sitting and extensive data entry and typing
Minimal lifting of office equipment and supplies
May be required to frequently lift up to 10 lbs
Hand dexterity and strength
Flexibility in work hours may be required

WORK ENVIRONMENT

This position is predominantly held in a clerical environment and may also work or access the production floor in an industrial warehouse setting.

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud.

DCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.
Equal Employment Opportunity & At-Will EmploymentDCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.