Senior Associate, Digital Transformation Specialist (Operations COEs), Group Ops Capability Centre (GOCC), Group COO
About this role
Business Function
Group Operations enables and empowers the bank with efficient, nimble and resilient processes through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and aspire to delight our business partners through our multiple banking delivery channels.
Group Ops Capability Centre (GOCC) was formed to accelerate innovation via development and deployment of AI capabilities and COE setups, while ensuring resiliency and standardisation. The function also holds the mandate to oversee digital transformation initiatives across the 3 Lines of Business Ops (LOBOs) and Operations COO functions.
Responsibilities
SOP Transformation & Content Migration
- Execute the cleanup, restructuring, and migration of Operations SOPs into standardized formats.
- Support the conversion of SOPs into reusable AI agent skills and operational knowledge assets.
- Maintain SOP content quality, consistency, and version controls.
SOP Platform Administration
- Support onboarding, publishing, tagging, versioning, and maintenance of SOPs within the centralized SOP Platform.
- Coordinate integration of SOP content with system Knowledge Bases (KBs).
- Ensure operational knowledge assets remain accurate and up to date.
Ontology & Knowledge Graph Support
- Assist in the development and maintenance of ontology, taxonomy, metadata, and knowledge graph mappings.
- Support linkage between system functionalities, SOPs, controls, and business processes.
- Contribute to knowledge discovery and AI skill enablement initiatives.
AI Knowledge Validation & Testing
- Test AI Agent and Cowork Skills outputs against SOP logic, business requirements, and operational processes.
- Support AI indexing, knowledge validation, and content quality assurance activities.
- Identify gaps and recommend improvements to enhance knowledge quality and AI effectiveness.
Governance & Operational Support
- Support control validation, RCSA/KRI automation content, and control mappings where applicable.
- Prepare documentation, user guides, training materials, and adoption communications.
- Provide day-to-day operational support for the SOP Platform and knowledge management processes.
Requirements
- Degree in Business, Information Systems, Computer Science, Operations Management, or related discipline.
- 2-5 years of experience in Operations, Knowledge Management, Business Analysis, Process Improvement, or Transformation roles.
- Strong analytical and documentation skills.
- Familiarity with SOP management, process mapping, taxonomy, metadata management, or knowledge repositories.
- Exposure to AI, GenAI, AI Agents, workflow automation, or knowledge management platforms is advantageous.
- Strong attention to detail and ability to manage multiple deliverables concurrently.
- Effective communication and stakeholder engagement skills.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
DBS Asia CentralJob:
OperationsSchedule:
RegularEmployee Status:
Full timeCompany at a glance
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com
Top Benefits
- Competitive salary
- Professional development support
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