Assistant Vice President, Digital Platform Speciliast, Consumer Banking Group
About this role
Job Description
Job Purpose : "Why does this position exist?" and "What is it expected to accomplish?")
This role will be responsible for building highly reliable, compliant, and scalable onboarding capabilities that power retail acquisition journeys across channels (mobile, web, branch, partners). The person will work at the intersection of business, technology, compliance, and operations, driving platform modernization, regulatory readiness, and superior customer experience while enabling rapid product innovation.
Key Accountabilities (List the expected end results or KPIs that the job holder is expected to achieve for this job. Do not list more than 5)
• Enabling technical initiatives in the consumer banking space for Retail Onboarding related functionalities
• Enablement of existing business, enhancement of customer experience with proper control on fraud and risks.
• Complete responsibility for driving the entire cycle of development and management of Risk platform, Customer Journey enhancements and ancillary product launches.
• Responsible for handling all audits, compliance, and regulatory requirements pertaining to platform
Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)
Digital Platfrom Specialist
• Build and optimize digital flows covering:
• Savings / Salary / Zero balance accounts
• Payments and digital journeys
• Re-KYC, CKYC fetch, document management
• Own CASA lifecycle components such as:
• Account activation & funding
• Status tracking & customer communication
• Exception handling & drop-off recovery
Platform & Technology Leadership
• Partner with engineering to design scalable, resilient, and reusable platform services.
• Drive adoption of event-driven architectures, APIs, and microservices.
• Ensure high availability, low latency, and strong observability (SLAs, SLOs, alerts).
Regulatory & Risk Alignment
• Ensure compliance with RBI, AML, KYC, CKYC, FATCA, CRS, and internal risk policies.
• Work closely with Compliance, Legal, and Risk teams to embed controls by design.
• Own audits, regulatory changes, and platform readiness for new guidelines.
Stakeholder & Program Management
• Collaborate with Retail Banking, Digital Channels, Operations, Risk, Compliance, and Partner teams.
• Act as the single-threaded owner for platform delivery, dependencies, and prioritization.
• Manage multiple workstreams and releases in an agile environment..Required Experience
6 to 8 years of experience post Bachelor degree with a proven track record in the financial services and/or banks, preferably in banking, fintech, or regulated financial services.
Strong experience in Savings Account onboarding, CASA products, or customer acquisition platforms.
Experience with API-based platforms, microservices, and workflow orchestration.
Proven ability to manage complex stakeholders and regulatory dependencies.
Education / Preferred Qualifications
Any graduation
Core Competencies
• Results driven - possesses an ability to find solutions to difficult problems quickly and effectively
• Process orientation - ability to perform within existing systems and processes, while project managing for process improvement
• Interpersonal effectiveness and ability to influence - ability to interpret data and articulate to convince others
• Team Effectiveness - Ability to work in a cross-functional, dynamic environment and support team members in the achievement of their goals
• Multi-tasking - Ability to manage multiple complex projects at various stages of development simultaneously
Technical Competencies
• Proven experience mobile and net banking product management with added exposure to core banking platform.
• Good grasp of the agile development environment.
• Strong analytical skills, creative, detail oriented, and solid problem-solving skills with a passion for new technologies
• Strong analytical acumen to translate data in to actionable trends and potential business ideas
Work Relationship
Ability to work in a cross-functional, dynamic environment and support team members in the achievement of their goals
DBS India - Culture & Behaviors
• Drive performance through Value Based Propositions
• Build pride and passion to protect, maintain and enhance DBS’ image and reputation
• Enhance knowledge base, build skill sets & develop competencies
• Invest in team building & motivation through ideation & innovation
• Execute at speed while maintaining error free operations
• Develop a passion for performance and grow the talent pool
• Maintain the highest standards of honesty and integrity
Location:
Regional Office MumbaiJob:
Digital.Schedule:
RegularEmployee Status:
Full timeCompany at a glance
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com
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