Analyst, Treasures Relationship Manager, Consumer Banking Group
About this role
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.
Job Purpose:
To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures clients having a total relationship value => INR 30 lakhs through “need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.
Key Accountabilities
•Acquire and upgrade quality Treasures clients in the branch location areas
•Engage with existing customers to deepen the wallet share through retention and growth of of Total Relationship Value (TRV).
•Accountable for achieving annual volume and revenue objective.
•Ensure Savings Book and loan book growth
•Ensure proper implementation & execution of product strategies through effective relationship management.
•Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions
•Drive and deliver exemplary customer service in the local market and uphold DBS service standards.
•Ensure internal and regulatory compliance through strict adherence to DBS processes.
Job Duties:
•Establish, manage and grow the TRV of the elite Treasures Client segment by acquiring and nurturing the clients having AUM => INR 10 M
•Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients.
•Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.
•Resolve customer queriesand complaints within the agreed TAT as per the DBS customer service policy.
•Provide feedback on market, competition, and products, suggest innovations & ideas for continuous product and service improvements.
•Ensure internal and regulatory compliance and address operational risks if any.
Requirements:
•8years of experience in HNI Sales /Wealth Management/ Private Banking segment.
•Sound understanding of financial planning and wealth management products in India
•In-depth knowledge of local market and competition.
•AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage.
Education / Preferred Qualification
•Graduate / Postgraduate with MBA in relevant field
Core Competencies
- Effective probing and listening skills
- Strong Relationship Management and influencing skills
- Self-driven and ambitious.
- Good written and verbal communication skills
- Results-oriented, analytical and ability to deliver results under pressure
- Understanding of competitive positioning
- Strong service orientation, customer-centric behavior.
DBS India - Culture & Behavior
- Performance through Value Based Propositions
- Ensure customer focus by delighting customers & reduce complaints.
- Build pride and passion to protect, maintain and enhance DBS’ image and reputation.
- Enhance knowledge base, build skill sets & develop competencies.
- Execute at speed while maintaining error free operations.
Location:
Chennai-DBILJob:
Relationship ManagementSchedule:
RegularEmployee Status:
Full timeCompany at a glance
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com
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