Support Engineer - IT Service Desk
About this role
Support Engineer - IT Service Desk
Department: 61-688 - Technology Operations - IT Operations
Employment Type: Permanent - Full Time
Location: India - Hyderabad
Reporting To: Mirza Baig
Description
Key Responsibilities
- Provide first-line technical support to end users, addressing issues related to Windows and MacOS operating systems.
- Manage and resolve incidents efficiently, ensuring minimal disruption to business operations.
- Handle the IT Service Desk queue, providing remote support to staff reporting issues or requesting assistance.
- Onboard new starters and offboard leavers, ensuring all IT-related processes are completed smoothly.
- Track all demand, including requests and issues, on the ITSM platform.
- Work closely with the Service Desk team lead to stay updated on all processes and support any business requirements.
- Create and maintain knowledge articles, ensuring they are up to date.
- Collaborate effectively with the wider Service Desk team on project deliverables.
Skills, Knowledge & Expertise
- Bachelor's degree in information technology, computer science or related field.
- 2 years' experience working in IT Service Desk / End User Services roles.
- Strong English verbal and written communication skills, with the ability to interact effectively with employees at the IT Service Desk, remotely, chats, tickets or via email.
- Knowledge of Windows and MacOS operating systems and troubleshooting techniques.
- Foundational knowledge of the Microsoft suite of products, including Entra ID (Azure AD).
- Willingness to learn and upskill continuously.
Company at a glance
We are DAZN. We are innovators, game-changers and pioneers. Together, we bring ambition to life.
We are the digital leader in global sports media. We are home to the world’s largest, fastest-growing sports streaming service. We're using world-class technology to revolutionise the industry.
As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere.
For us, it's all about Limitless Ambition - never settling, always restless, always wanting more for our customers. We're growing fast and have made a big impact so far, and that's just the beginning. There's so much we can do. Working with us is exciting, empowering and truly global.
We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity. A place where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.
If you’d like to include a cover letter with your application, that’s fine. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews.
If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.
We look forward to hearing from you!
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