Senior Customer Success Manager
About this role
About the Role:
As the Senior Customer Success Manager, you are the "face of DataOne" in the United States. You serve as the primary strategic and technical point of contact for our major American clients (Hyperscalers, AI Labs, and Enterprise). Your mission is to ensure that our industrial AI infrastructures perfectly meet our clients' operational requirements. You bridge the gap between our clients' high-level business goals and our technical operations, ensuring long-term satisfaction, retention, and account growth.
Responsibilities:
● Strategic Partnership: Act as the trusted advisor for US-based clients, understanding their long-term AI strategy and aligning DataOne’s infrastructure roadmap with their needs.
● Onboarding & Delivery Oversight: Supervise the transition from construction/deployment to operational phase, ensuring that technical specifications meet client expectations.
● Technical Advocacy: Translate complex technical challenges (power density, cooling efficiency, latency) into business-oriented updates for client leadership.
● Operational Excellence: Conduct Quarterly Business Reviews (QBRs) focusing on performance KPIs, sustainability metrics, and SLA adherence.
● Incident Management Lead: Serve as the executive point of escalation during critical infrastructure events, coordinating communication between our technical teams and the client.
● Voice of the Customer: Funnel US market requirements and client feedback back to our Engineering and Product teams to drive continuous improvement.
● Account Growth: Identify opportunities for capacity expansion or additional services within existing accounts.
Requirements:
● Proven Experience: Minimum 7 years in Customer Success, Technical Account Management, or Project Management within the Data Center, Energy, or High Tech Industrial sectors.
● Industry Acumen: Deep understanding of mission-critical infrastructure (Power, Cooling, AI Compute stacks) and the American tech ecosystem.
● Executive Presence: Ability to command respect and build relationships at the C Suite level while remaining "hands-on" with technical teams on-site.
● Problem Solving: A track record of managing complex, high-stakes crises with a calm, data-driven, and result-oriented approach.
● Communication: Exceptional storytelling and presentation skills; ability to make technical complexity simple and compelling.
● Mindset: Proactive, "force de proposition," and comfortable working in a fast paced, international matrix environment.
● Languages: Full professional proficiency in English; French is a plus to facilitate coordination with Group Headquarters.
Company at a glance
DataOne revolutionizes AI factories through breakthrough technology designed to operate in harmony with local environmental and social ecosystems.
As a 360° company, we deliver end-to-end AI infrastructure solutions that combine quality, cost efficiency, and speed, while setting new standards for sustainability.
Our ambition is clear: net-zero consumption across water, energy, and air emissions.
We operate across strategic locations in
- Vineland, New Jersey (USA)
- Villefontaine, Lyon area, (France)
- Eybens, Grenoble area, (France)
Our Vineland site is set to become the longest AI Factory in the world, reflecting our commitment to scale, innovation, and industrial excellence. By 2028, DataOne will deliver 400MW of AI-compatible infrastructure, positioning us as the largest AI hosting hub in Europe.
Beyond infrastructure, we maintain a strong commitment to local communities, focusing on job creation, workforce development, and long-term partnerships with regional stakeholders.
Driven by a long-term vision, our approach aligns technological progress with territorial stability, public interest, and sustainable growth.
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