Site Lead Moderator (Los Angeles, CA)

Role Summary 

The Site Lead is responsible for overseeing onsite study operations and ensuring the successful execution of study requirements and daily activities. This role provides direction and support to onsite moderators, performs basic troubleshooting, and manages site logistics, including site check-in/check-out processes as needed. Acting as the primary liaison between the remote management team and onsite staff, the Site Lead communicates status updates, escalates issues, and helps ensure seamless project execution.

The Site Lead is accountable for fostering strong client relationships, coordinating onsite resources, and collaborating with cross-functional teams and partners to deliver a professional, high-quality participant and customer experience.

Role Responsibilities 

• Oversee the execution of study sessions throughout the day, ensuring adherence to study protocols

• Provide effective analysis and reporting of the onsite project performance and needs

• Provide effective risk management through identification, escalation, mitigation, and effective resolution of issues

• Execute the project autonomously, while successfully coordinating with cross-functional project teams as required to procure required resources and support

• Serve as a primary point of contact with internal stakeholders

• Lead and contribute to continuous performance improvements for the data collection project

• Operate and maintain data collection equipment, offload data, manage logistics, provide daily reports, and lead the overall high-quality data generation for this effort, day in, day out

• Understand provided project documentation to assist participants as well as team members

• Capture data for the assigned project, aiming to reach the targeted daily goal

• Utilize client tools to collect, label/tag data

• Convey sessions details to the Project Manager and Production team

• Interact with various hardware & software

Role Requirements 

• Experience in moderation, facilitation, proctoring or similar roles preferred

• Comfortable being on camera for video recording sessions

• Possess basic technical knowledge and experience in using iOS

• Experience using a lux light meter to measure and assess lighting conditions is required.

• Must have access to a reliable personal vehicle, as regular travel is required for this role

• Strong interpersonal and communication skills

• Ability to manage groups and foster a positive environment

• Detail-oriented with a knack for problem-solving

• Ability to work flexibly and adapt to changing scenarios

• High attention to detail

• Customer service oriented

• Goal driven and objective mindset

• Integrity and strong work ethic

• Report creation, monitoring and updating

• Team player

DataForce by TransPerfect is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide. 

We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering, enriching and processing data for Machine Learning in different AI domains. 

To learn more about DataForce please visit us at https://www.transperfect.com/dataforce. 

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.