Remote Scheduler (US/Central Timezone)

Role Summary 

The Scheduler is responsible for communicating with potential participants via phone or email, and scheduling them based on availability. The Scheduler is the main face of our team to people participating in the study.

Role Responsibilities 

• Manage and coordinate participant scheduling for study appointments according to project requirements

• Handle phone calls, emails, and inquiries with professionalism

• Perform general administrative duties including data entry, filing, and preparing materials

• Liaise with onsite study staff to ensure smooth participant flow and efficient operations

• Uphold confidentiality and ethical standards of the study

• Answer questions participants may have

• Provide logistic information

• Remind participants of upcoming appointments

• Communicate schedule changes to participants

• Act as liaison between participants and Project Manager

• Resolve scheduling conflicts as they occur

Role Requirements 

• Proficiency in Microsoft Office

• Advanced proficiency in Google Sheets

• Professional fluency in English

• Located in Central time zone

• Work environment should be a quiet, distraction-free and a professional background for participant calls and team meetings

• Must possess outstanding customer service and excellent communication skills including phone, email and electronic media communications

• Strong project management and prioritization skills

• Self-motivated, quick learner, and organized

• Able to work a flexible schedule as needed

• Must be extremely detail-oriented

• Discretion with confidential information

• Ability to work a flexible schedule as needed

Role Requirements – Education and/or Experience

• High school diploma or equivalent; further education or certification is a plus

• Proven experience in scheduling, reception or administrative roles

• Experience working as a company team member

Preferred Role Requirements

DataForce by TransPerfect is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide. 

We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering, enriching and processing data for Machine Learning in different AI domains. 

To learn more about DataForce please visit us at https://www.transperfect.com/dataforce. 

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.