Customer Service Representative

Look after guests of a major U.S. hotel group, before, during, and after their stay.

●      You'll be the first point of contact for guests calling about their reservation, before, during, or after their stay

●      Guests call because something needs changing, confirming, or fixing — your job is to sort it out properly the first time

●      The goal is simple: leave every guest feeling looked after, not just processed

What You'll Do

●      Answer inbound calls from guests and resolve what they need on the first contact where possible

●      Amend, confirm, and cancel reservations accurately

●      Explain rates, policies, and what a booking includes, clearly

●      Own problems through to a resolution rather than passing them on

●      Record every interaction accurately

●      Stay current on hotel features, local attractions, and seasonal information so you can answer guest questions confidently

●      Address guest questions and concerns with empathy and a solutions-driven approach

●      Work within call quality standards and compliance guidelines

●      Participate in ongoing coaching and performance reviews

Requirements

What You Need

●      Advanced English, verbal and written you will be assessed on this

●      Secondary school completed

●      1 year or more in customer service

●      Excellent verbal communication and active listening skills

●      Comfortable navigating multiple computer systems while holding a conversation

●      Flexibility to work evenings, weekends, and holidays as needed

Nice to Have

●      Some college or hospitality/travel education

●      Previous hospitality or contact center experience

●      Passion for hospitality and travel

Benefits

What We Offer

●      A growth/performance bonus tied to quality and productivity

●      Ongoing coaching and a clear path to grow within Dash BPO