About this role
The role is responsible for the daily oversight, governance, and continuous improvement of the Bank's IT Service Management (ITSM) processes. This role ensures that ITSM processes are effectively enforced, monitored, and measured to achieve optimal service delivery and operational excellence. He/she will collaborate closely with internal and cross-functional teams to ensure that ITSM tools and frameworks are fully optimized and aligned with business needs. By driving process improvements and fostering a culture of continuous enhancement, He/she plays a key role in delivering seamless, high-quality IT services that support the Digital Bank's objectives and growth.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?